Job Description
Job Description
The Management Trust
Position Title: General Manager
Location: Miralon – Palm Springs
Reporting To: Division Vice President of Onsite Communities
Status: Exempt, Full-Time
Salary: $125,000 - $140,000/Annually DOE
This is an onsite role for the community of Miralon in Palm Springs, CA.
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The General Manager is responsible for partnering with the Association Board of Directors (Board) and our Company to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community association (HOA), including, but not limited to: daily operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, budget preparation, and overall community business management. This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders.
COMMUNITY PROFILE:
Miralon is a sun-drenched residential oasis focused on healthy living within a breathtaking desert landscape. Set on more than 300 acres, the community will include 1,150 Modernist-inspired homes, pools, fitness and amenities center. Outdoor spaces and a Wi-Fi cafe and hub are available. The site also includes the transformation of an 18-hole golf course into 45 acres of olive groves and a U-pick garden.
JOB DUTIES AND RESPONSIBILITIES:
• Oversee the day-to-day operations and management of a luxury master planned community, ensuring exceptional service standards, resident satisfaction, and efficient coordination of staff, vendors, and amenities.
• Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management
• Provide management services in compliance with the terms of the management contract
• Prepare annual budget estimates for Board action and approval
• Maintain Strict adherence to the association Budget.
• Assist Board and homeowners with problem resolution
• Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month
• Conduct site reviews and provide oversight of related compliance matters
• Review and submit requests for vendor bids and contracted services
• Prepare schedules and establish priorities for routine and special work projects
• Attend association meetings, including, but not limited to: annual, turnover, and Board
• Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings
• Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
• Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community
• Oversee all aspects of the client’s relationship with our Company to ensure success and retention
• Work independently, with little oversight, and with accountability to executive management for the end result achieved
• Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
• Represent the community at designated meetings and formal functions
• Other duties and special projects as assigned
QUALIFICATIONS:
• This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with (5) years of experience with increasing responsibility in community association management.
• Professional designations: CMCA and CCAM preferred
• Strong financial acumen with regards to financial statement review, reserves, and budgeting
• A thorough understanding of accounting and GAAP principles as it relates to HOA financials
• The ability to work with multiple-cost centers and stakeholders to accurately allocate expenses to the proper entities.
• Hospitality sensibility with a high level of engagement with Board members, Committee members and Homeowners
• Experience managing Food & Beverage, Events, and Retail operations highly valued
• Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance
• Knowledge of management contracts, CC&Rs and other governing documents
• Ability to motivate teams while simultaneously managing several projects
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Strong leadership abilities and comfort with public speaking (small and large groups)
• Conflict resolution skills
• Ability to meet deadlines and address time-sensitive issues
• Superior multi-tasking skills
• Excellent written and verbal communication
• Ability to provide high-level customer service with astute attention to detail and organization
• Must be a team player
• Ability to manage workflow amid shifting priorities
• Willing to learn Company process and procedures, and learn/use proprietary software
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all staff and guests at all times
SPECIAL POSITION REQUIREMENTS:
• Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
• Must be able to drive in the dark if required
ESSENTIAL FUNCTIONS:
• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (25) pounds
• Travel to and from offsite location
SUPERVISES OTHERS? IF SO, LIST:
• Onsite Employees
SCHEDULE & TRAVEL:
• Monday-Friday from approx. 8:00 am-5:00 pm
• This position may require occasional long hours to meet business needs, including weekends and holidays
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.