Job Description
Job Description:\n\nSalary: $26-30 per Hour Job Requirements:Minimum of 2 years as a Restaurant Lead or Supervisor in a full-service, upscale restaurantPositive leadershipFood, wine, and spirits knowledge The culture here is everything warmth, integrity, and a team that actually likes each other. Were privately owned and value people, culture and thoughtful leadership. We love to grow from within, we love to have fun, and we love to get creative. And yes, the pups are part of the family too . Our food and drinks have the same energy as the spacefresh, bold, and a little playful. The menu mixes California comfort with global flavors, and the cocktails are crafted to look as good as they taste. Elevated but never pretentious. Boozehounds isnt just a restaurant its a massive indoor/outdoor playground where somethings always happening: Pride parties, NYE celebrations, chef dinners, and private events of every size. Theres never a dull moment, and theres always a reason to bring your best energy. If this sounds like your vibe, we want to hear from you! Job Description GENERAL DUTIES AND RESPONSIBILITIES: All team members are expected to embody and uphold Boozehounds Pack Rules (Core Values):Unapologetically Us Represent Boozehounds spirit by being authentic, bold, and unapologetically yourself.Come Hell or High Water Take ownershipno excuses. Deliver on commitments no matter what.All-Inclusive Hospitality Put people first by ensuring every guest has a great time, every time.Protect the Brand Maintain our aesthetic and honor every detail that makes Boozehounds unique.Were Good Humans Work hard, keep your word, and always do the right thing. These values are the foundation of every role at Boozehounds and guide how we work, interact with each other, and create memorable experiences for our guests.Foster a culture of teamwork by collaborating across departments, supporting fellow team members, and contributing to a smooth, unified guest experience.Consistently deliver outstanding hospitality by practicing our signature approaches as outlined in the Boozehounds Hospitality Guide.Be accountable for your job. Follow all S.O.P.s and steps of service every timeno exceptions.Be a creative problem solver: go above and beyond to ensure every guest leaves happy. Our goal is to make them want to come back!Attend all required team meetings and training sessions, showing up prepared and with a positive mindset.Arrive on time and follow your assigned schedule consistently.Keep safety top of mind at all times. Understand and follow all safety policies, including emergency procedures, food safety and health department regulations, and responsible alcohol service. Handle any safety issues immediately.Contribute to a positive, collaborative work environment by communicating respectfully and professionally with guests, teammates, and leadership.Take on additional responsibilities as requested by leadership. FLOOR SHIFT DUTIES AND RESPONSIBILITIES: General OversightRemain visible and accessible throughout the entirety of the shift to support the team and ensure smooth service.Complete opening and closing checklists every shift, in full.Ensure that all departments fill out their shift checklists every shift, in full.Be aware of all large parties and/or events taking place during the shift, and ensure staff are prepared and the spaces are ready to go. Support the Events Team in executing a flawless event.Ensure there are enough BEO menus in the host drawer for the small party events scheduled that day. Property WalkthroughsConduct a full walkthrough of the restaurant at the start, middle, and end of each M.O.D. shift. Confirm the following:All public and service areas are neat, clean, and organized, with no clutter or safety hazards.Lighting, music, and temperature are set according to guidelines.Check in with team members across all departments during each walkthrough. Resolve any issues.Ensure all event spaces are set up properly.Check to make sure bathrooms are stocked and clean on a consistent basis during busy service hours. Guest ExperienceGreet and engage with as many guests as possible throughout the shift (table touching).Be totally present during high-traffic periods to support the front-of-house and connect with guests.Handle all guest concerns or complaints promptly, thoroughly, and with genuine hospitality. Take action. The goal is to get every guest to want to come back.Ensure guest inquiries (questions, reservations, special requests) are addressed quickly and kindly.Maintain up-to-date knowledge of all restaurant offerings to confidently answer guest questions.Ensure all uniforms are correct, in good condition, pressed, etc. in accordance with uniform and appearance standards. Service OperationsAt the beginning of each shift, read the prior shifts notes and review whats on the books for the shift. Identify comps, VIPs, large groups, and events and make sure all departments are informed and prepared.Ensure the shift is properly staffed, calling in or off team members as needed. Inform the department head of any changes or issues.Manage labor throughout the shift, ensuring labor budget is adhered to.Ensure team members are provided rest and meal breaks in accordancy with California labor laws and company policy.Monitor and support efficient flow of service throughout the shift. Step in when needed to resolve bottlenecks or service delays. Emergency & Incident HandlingRespond quickly and calmly to emergencies or unexpected issues. Coordinate with appropriate leads to resolve them efficiently.Be familiar with and follow all incident reporting protocols. Fill out incident reports and ensure proper documentation and follow-up.Escalate major issues to the General Manager or Ownership as needed. Safety & MaintenanceMaintain a safety-conscious mindset for all guests, staff, and property.Report any damage to furniture, fixtures, or equipment to the appropriate person. Take ownership of ensuring the issue is addressed promptly and thoroughly. Leadership & Team CultureSupport and communicate with all team members to build a strong, positive work culture.Observe team member performance. Give constructive feedback as appropriate, during the appropriate time and in the right place.Document any staff issues and make the department head aware so they may follow up. Lead or attend daily pre-shift briefings. Share updates and priorities with the team clearly and professionally, including VIPs, comps, events, large parties, etc.Ensure a complete hand-off to the next shift so there is no lapse in communication or service. Overcommunicate.Be available to work weekends, holidays, and special events as needed. Required Skills/Abilities: Understanding of quality standards and health & safety regulations.Strong supervisory and leadership skills.Ability to prioritize tasks and to delegate them when appropriate.Ability to function well in a high-paced and at times stressful environment.Restaurant / Lounge high volume experience requiredStrong written, verbal, and non-verbal communication skillsProactive attitude with strong organizational and time management skillsThe ability to motivate and inspire others to work cooperatively to achieve a designated goalFlexible schedule - Willing and able to work shift duties that will include evenings, nights, weekends and holidaysStrong problem-solving skillsExcellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Proficient with Toast and any other job related software.Ability to frequently lift, move and/or push up to 50 pounds without assistance.Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.Constant standing and bending.Tasks will be performed using and in the proximity of coolers, stoves, and other hot equipment. Education and Experience:High school diploma or equivalent, required.experience in a related management/supervisory role Uniform Requirements: As a team member, we believe it is important to leave a favorable impression on all of our clients and co-workers. You represent our Company, and it is essential to our business that you portray a professional image to our clients/customers and visitors. All clothing items must be in good condition. Please refer to the employee handbook for additional details. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for the duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.Understanding of quality standards and health & safety regulations.Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent sales and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Ability to prioritize tasks and to delegate them when appropriate.Ability to function well in a high-paced and at times stressful environment.Proficient with Microsoft Office Suite, Adobe, Google Suite, or related software.Ability to frequently lift, move and/or push up to 50 pounds without assistance.Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.Constant standing and bending. Language Skills: Ability to read and interpret documents such as e-mail communication, instant message communications, legal documents, license agreements, contracts, invoices, news articles, technical manuals, budgets, ledgers, purchase orders, financial, marketing, Inventory, shipping, and various reports. Ability to effectively present information, provide instructions and thoroughly answer questions in one-on-one and small group situations to other employees of the organization in English. Reasoning Ability and Computer Skills: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to efficiently use inventory, ordering & computer systems or applications and all software programs. Benefits:A friendly, fun, positive work environment filled with a cohesive team of like minded individuals.Paid time off.Competitive wages.Medical, Dental, & Vision plan options available for part time and full time Team Members.Holiday Premium: hourly employees who work on an observed holiday will be paid 1.5x their hourly wage.401k *Benefits eligibility varise based on full-time or part-time status and in accordance with company policy. Work Environment: We strive at Boozehounds to create an equitable and fair working environment. We strive to keep standards and rules in place to ensure this. Work Authorization: must be authorized to work in the united states. EEO statement: Boozehounds LLC dba Boozehounds Palm Springs is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Boozehounds LLC dba Boozehounds Palm Springs makes hiring decisions based solely on qualifications, merit, and business needs at the time. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above is an outline that is designed to provide an excellent understanding of the P.M. Floor Supervisor as an effective part of the team. Boozehounds LLC dba Boozehounds Palm Springs reserves the right to modify this job description at any time.