Massage Therapist

Job Description

Job Description

JOB SCOPE:

Responsible for delivering comfort, relaxation, and Happy Chic service in a world-class spa setting. To perform massages, body treatments and other duties as required by management in a courteous and professional manner. To up-sell and promote spa products, services, and specials to each guest. Other duties as required by spa management.

JOB FUNCTIONS:

Guest Related Tasks:

1. Have a upbeat and positive attitude at all times.
2. Display a high level of professionalism without pretension.
3. Deliver exceptional spa services for allocated time allotted.
4. Conduct a thorough intake and assessment for each guest before beginning.
5. Be able to execute on the LQA behavior standards outlined in our employee handbook.
6. Be able to thoroughly explain all body treatment and benefits of them.
7. Exhibit knowledge and the ability to follow all treatment protocols.
8. Use proper draping procedures.
9. Make additional product and service recommendations for the guests’ benefit.
10. Stay informed of Estate events, VIP guests, groups, and internal information.

Treatment Room and Products:

1. Treatment Room
   1. Stock treatment rooms with towels and linens at the beginning and end of each day
   2. Change all linens and clean stone pots as needed.
   3. Clean and sanitize all treatment rooms throughout shift and at the end of the day.
   4. Clean and disinfect implements and brushes as necessary between treatments.
   5. Restock each treatment room with necessary products before and after each treatment.
2. Product Dispensary
   1. Refill all products during down time between treatments.
   2. Help wash, dry and fold laundry when appropriate.
   3. Report products that are low and need to be re-ordered.
   4. Be responsible for conservation and proper use of products.
   5. Fold and stock linens as needed.

Appointments:

1. Maintain awareness of appointment cancellations, new bookings, and changes. Greet guest by sir names.
2. Be ready to be of service, follow all LQA standards to completion.
3. Escort guests to relaxation areas.
4. Offer additional services recommendations.

QUALIFICATIONS:

Essential:

• Minimum of 500 hours of massage education.
• Agreement in learning new treatments and protocols within the allotted time frame.
• Certified Massage Therapist or Licensed from CA Board of Massage.
• Must have a passion for the healing arts and be willing to learn new skills.