Front Desk

Job Description

Job DescriptionDescription:

Radiology Clerical Specialist:

Join us NOW as our Imaging Center is seeking an Radiology Clerical Specialist to join our team! We're recruiting for Front Desk, Scheduling and Insurance roles. Depending on role, this position will be responsible for verifying eligibility based on patient's plan, obtaining authorizations, scheduling Radiology procedures and/or front desk check in and reception duties. Manages multiple processes including inbound and outbound phone calls, fax and moderately complex computer systems.

Located in the beautiful Palm Springs, CA area, this position is critical to the success of Eisenhower Imaging Center and requires the full understanding and active participation in fulfilling the Mission of Eisenhower Health.

Essential Job Functions:

• Greets guests in a professional and courteous manner
• Orders, arrives and cancel procedures in Electronic Medical Record System according to EIC Protocol.
• Prints and distributes daily schedules.
• Reviews and/or collects demographic and insurance information for guests and assures all information is accurate and up to date.
• Greet and Registers guests
• Collects money, issues receipts and updates registration information for self-pay guests.
• Distributes oral contrast and gives preparation instructions
• Assist radiologist(s) at his/her request with telephone calls to referring physicians or guests.
• Completes film request forms when requested.
• Ensures timely registration of guests to avoid delays and maintain daily schedule
• Ensures Guest Lobby is clean and orderly
• Maintains supplies and other daily items for proper and efficient registration of guests
• Adheres to radiation safety guidelines under the direction of the technologists and/or radiologists.
• Practices accurate and timely completion of scheduled and unscheduled work to maximize productivity.
• Performs all other duties as assigned and appropriate.
• Ability to manage high patient volumes.

Requirements:

Qualifications

• Minimum two (2) years in healthcare environment. Radiology experience preferred. High School Diploma/GED required. College-level business courses are helpful.
• Experience with electronic health record systems. Excellent organization, interpersonal, communication and phone skills. Computer knowledge, proficiency with software applications - Word and Excel. Strong medical terminology background. Bi-lingual Spanish preferred.

Knowledge / Skills / Abilities:

• Customer Service Oriented
• Ability to multi-task and prioritize.
• Good oral and written communication skills.
• Provide for patient care; comfort, safety and patient confidentiality.
• Good problem solving skills
• Good Interpersonal skills
• Ability to concentrate and pay close attention to detail while performing assigned duties.