<h3>Job Description</h3>
Job DescriptionGuest Service Representative
Two Bunch Palms promotes health and wellness by providing a gratifying, organic, lush and sustainable resort environment with world class services.
Our guests are encouraged to define what wellness means for themselves, designing a unique experience consisting of healthier food options, world class Spa, movement &amp; fitness classes, that balance the mind all while exploring our natural mineral waters, resulting in their greatest sense of well-being.
Our mission is to differentiate ourselves among the nation’s best known resort spas by taking advantage of our natural resources, spa offerings and healthy programs.
If you are dedicated to providing an exceptional guest experience, you may be just the person we are looking for to work as an employee with Two Bunch Palms.
Job Responsibilities:
• Deliver prompt, efficient and courteous service to guests in accordance with established standards.
• Welcome / Greet guests in a genuine and warm manner, performing check in and out processes efficiently and in a timely manner.
• Explains the property and spa treatments to guests concisely, using excellent communication skills.
• Monitors guests’ needs on a continual basis, ensuring all requests will be promptly fulfilled.
• Participates with others as a proactive team player to produce a smooth and well-rounded guest experience.
• Assists other employees with side work, opening/closing duties as necessary.
• Assist in all areas of the front office and spa when needed, TEAMWORK is a must
• Schedule lunches for therapists at appropriate times throughout the day.
• Above average multi-tasking skills.
• Thrives in a fast-paced environment.
• Ability to perform basic and intermediate math.
• Ability to use computer systems and other system applications such as Opera, Alice, Canary, Book4time, Ask suite, etc.
• Ability to present self in a professional, pleasant, confident and well-groomed manner.
• Ability to work effectively with other department employees and guests
• Work closely with spa group sales staff to accommodate group reservations
• Assist with room utilization with therapists
• Assist in all areas of the front office and spa when needed, TEAMWORK is a must
• Accountability for cash banks, deposits, and all POS transactions and reports.
• Follow all department policies and procedures.
Required experience:
• At least 18 years of age.
• High School Diploma or equivalent
• 2 years Customer Service in a hotel or retail store
• OPERA, BOOK4TIME and Alice familiarity is a HUGE Advantage!
Job Type: Full-time
Open Availability
Working weekends and holidays is a must!
Perks:
<ul>
<li>401k Plan</li>
<li>Vacation Pay</li>
<li>Sick Pay </li>
<li>Dental Benefits</li>
<li>Life Insurance</li>
<li>Paid Holiday (6)</li>
<li>Vision Benefits</li>
<li>Paid Health Insurance Benefits (HMO Premium Employee Portion) </li>
</ul>
 
JRNL Two Bunch Palms is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

Guest Service Agent

<h3>Job Description</h3>
Job Description
 
JOB DESCRIPTION

JobTitle: Concierge, Day Shift
Supervisor: Executive Director or Business Office Administrator
FLSAStatus: Hourly, non-exempt
DateApproved: September 2021
OVERALL JOB PURPOSE
Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other duties as assigned.
MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS
<ul>
<li>Must be 18 years of age</li>
<li>Ability to work with little supervision and maintain a high level of performance and customer service</li>
<li>Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff</li>
<li>Meet state related requirements (if applicable to position)</li>
<li>Ability to work in a team setting and be a team player</li>
<li>Maintain a positive, respectful, and professional approach with coworkers and residents</li>
<li>Ability to keep all business and operations information confidential</li>
<li>Possess organizational skills and ability to problem solve</li>
<li>Possess excellent customer service and public relations skills</li>
<li>Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards</li>
<li>Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time</li>
<li>Experience in computer use and relevant software applications are preferred</li>
<li>Experience with or the ability to use multi-line telephone system</li>
<li>Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)</li>
</ul>
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
<ul>
<li>Staff the reception desk continuously during assigned period</li>
<li>Arranges coverage of reception desk during break and lunch periods</li>
<li>Graciously greets all visitors and politely assists them as necessary</li>
<li>Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance</li>
<li>Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log</li>
<li>Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision (memory care communities)</li>
<li>Maintains a clean and safe workspace, community entrance, lobby, and hydration station</li>
<li>Prepares refreshments and pours coffee in the dining room during mealtimes as needed</li>
<li>Sort and direct mail to managers, residents, or forwarding to family as needed</li>
<li>Help organize guest meal counts and record coupons and/or payment from residents (independent living communities)</li>
<li>Promptly and courteously answers telephone, directing incoming communications to appropriate person</li>
<li>Monitors fax machine, directing incoming communications to appropriate person</li>
<li>Monitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance</li>
<li>Performs clerical duties as directed</li>
<li>Notify Maintenance Department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable</li>
<li>Maintains inventory control system for all office supplies and notifies manager of any needed supplies</li>
<li>Performs simple, routine maintenance of office equipment</li>
<li>Represents the Community to coworkers, visitors, and residents in professional, courteous, friendly manner</li>
<li>Performs other duties as assigned by Supervisor</li>
</ul>
OTHER JOB DUTIES AND RESPONSIBILITIES
<ul>
<li>Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others</li>
<li>Meet the assigned work requirements of the job. Regular attendance is required</li>
<li>Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude</li>
<li>Represent the Community in a professional, courteous, and friendly manner</li>
<li>Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor</li>
<li>Adhere to company policies, procedures, and standards</li>
<li>Promote resident advocacy and demonstrate excellent customer service at all times</li>
<li>Maintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed)</li>
<li>This position has no supervisory responsibilities</li>
<li>Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable)</li>
</ul>
PHYSICALREQUIREMENTS

PhysicalDemands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
20% or less
20% to
40%
40% to
60%
60% to
80%
80% to
100%
Stand
X
Walk
X
Sit
X
Pushing, pulling and/or reaching
X
Grasping and fine manipulation
X
Climb or balance
X
Stoop, kneel, crouch, or crawl
X
Talk or hear
X
Taste or smell
X

Lifts Weight or Exerts Force
20% or less
20% to
40%
40% to
60%
60% to
80%
80% to
100%
Up to 10 pounds
Up to 25 pounds
X
Up to 50 pounds
X
Up to 100 pounds
More than 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.

Concierge, Day Shift-MC

<h3>Job Description</h3>
Job DescriptionAbout our Brand 
That colorful hotel in the desert, The Saguaro is a good time. Its not that complicated. Theres plenty of sunshine, a buzzing pool scene and lots of local flavor.
 We are seeking a dynamic Guest Services Agent. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. Responsibilities 
<ol>
<li>Must be courteous and gracious, maintaining a professional demeanor at all times</li>
<li>Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel</li>
<li>Offer guests an enjoyable experience that conforms to the companys standards of excellence, professionalism and friendliness</li>
<li>Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.</li>
<li>Answer house calls, assist guests and employees with respect to safety, security and hotel operations in a courteous, efficient and professional manner</li>
<li>Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather and evacuation</li>
<li>Initiate and follow-up all investigations of crimes committed against property and persons</li>
<li>Assist ill and injured guests and employees, ensuring documentation and disposition of reports</li>
<li>Greet every guest with a smile and maintain eye contact and escort them to their rooms, offering assistance as needed</li>
<li>Conduct walk through observations of entire hotel, Watching for suspicious persons entering, exiting, or loitering around building</li>
<li>Possess knowledge of all hotel services and amenities</li>
<li>Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working</li>
<li>Handle all guest interactions with the highest level of hospitality and professionalism which includes accommodating special requests whenever possible, resolving customer complaints, assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li>
<li>Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly</li>
<li>Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log</li>
<li>Open vehicle doors and property doors for guests and employees</li>
<li>Handle and tag guest luggage, deliver luggage to rooms upon check-in, pick up luggage from room upon departure, and move the luggage to storage or the front drive as needed </li>
<li>Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry, guest mail/messages or sundry items to guest rooms; running errands for guests and the hotel that may require local travel off the hotel property and responding to other special requests</li>
<li>Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions</li>
<li>Be familiar with all fire/safety and emergency procedures including OSHA requirements</li>
<li>Must have valid drivers license</li>
</ol>
Compensation &amp; Benefits We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

Security & Guest Services Agent

<h3>Job Description</h3>
Job Description
Join Our Team as a Front Desk Agent! 
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. 
KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. </li>
<li>Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. </li>
<li>Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. </li>
<li>Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. </li>
<li>Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed. </li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul>
<li>High school diploma or equivalent; experience in a hotel or related field preferred. </li>
<li>Familiarity with hotel management software and Microsoft Office suite. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
 Application deadline for Colorado positions:

Casa Palma Hotel & Bungalows - Front Desk Agent

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 Join Our Team Delivering Amazing Experiences Azure Palm Hot Springs in Desert Hot Springs, CA is now accepting applications for full time maintenance technician. This is a special property and we are looking for a talented maintenance technician to provide exceptional service to our guests who come to rejuvenate their mind, body and soul. The ideal candidates will naturally love helping people and thrive on learning. We are a growing, multifaceted property with learning and growth opportunities in all aspects of hospitality, including (but not limited to) guest services, food &amp; beverage, spa services, retail, reservations as well as grounds, facility and water system maintenance. If youre interested in a future in the hospitality industry, we are the place. We prefer to promote from within and love seeing our team members grow. Maintenance Technician duties and responsibilities: A Maintenance person is responsible for keeping a facility operating and repairing any problems when they are discovered before they have a chance to worsen. A Maintenance person will usually be required to perform a wide range of repair tasks around a facility. Some other tasks a Maintenance person may be called upon to do include: 
<ul>
<li>Performing routine maintenance around the building such as fixing structural damage, for example, window, door or wall repair</li>
<li>Pool and grounds maintenance</li>
<li>Repairing broken or leaking plumbing</li>
<li>Electrical</li>
<li>Maintaining the building HVAC equipment.</li>
<li>Applying preventative measures to the building to reduce the risk of future problems.</li>
<li>Fixing potential safety hazards to avoid injuries</li>
<li>Painting, drywall patching and tile work</li>
</ul>
We offer competitive wages, paid vacation, health insurance, employee discounts, a great retirement plan where we contribute 2% of your salary whether you contribute or not, direct deposit as well as great learning and growth opportunities.

Hotel Maintenance

<h3>Job Description</h3>
Job DescriptionDescription:
Guest Services Manager is responsible for overseeing the daily operations of the Player’s Club and ensuring exceptional guest service standards are maintained across all front-line casino employees. This role requires strong leadership, problem-solving, and interpersonal skills to effectively manage a team, resolve guest issues, and drive a positive guest experience.
 
Responsibilities
 
Guest Service Management:
• Oversee the daily operations of the Player’s Club, including membership enrollment, point redemption, and tier benefits.
• Manage and develop a team of Guest Service Representatives and Leads.
• Ensure compliance with all regulatory requirements related to gaming and player tracking systems.
• Analyze player data to identify trends and opportunities for targeted marketing campaigns.
• Implement strategies to increase player engagement and loyalty.
• Works closely with the marketing management and other key decision-making individuals to meet marketing and guest service objectives. 
• Assists in development, implementation and execution of promotions, programs, and drawings 
• Work closely with all departments to execute marketing programs and deliver quality guest service
 
Guest Service Standards:
• Establish and maintain high standards of GOLDEN service across all front-line casino employees.
• Provide outstanding customer service in a timely manner to both guests and fellow team members
• Ensure daily operations and experiences meet guest expectations
• Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges
• Conduct regular training sessions to ensure staff are knowledgeable about guest service protocols.
• Monitor employee performance and provide coaching and feedback to improve service delivery. Resolve guest complaints and issues in a timely and professional manner.
• Identify opportunities to enhance the guest experience and implement improvements.
• Meets and greets players on the floor at special events and at promotions
• Provides feedback to the marketing department on specific issues as they relate to the department and to the guests
• Acts as liaison between guests and management as relates to the needs of guests' complaints and concerns
 
Team Leadership:
• Recruit, hire, and train qualified team members.
• Create and manage employee schedules to ensure adequate staffing levels.
• Conduct performance reviews and provide feedback to team members.
• Foster a positive and supportive work environment.
• Motivate and inspire the team to achieve goals.
• Builds unity and morale among casino staff, promoting enthusiasm and high standards of customer service by all employees.
• Works closely with the Casino Hosts, Slot Department, Food &amp; Beverage Department, Facilities.
 
Requirements:
Skills/Abilities
<ul>
<li>Proven experience in a casino or hospitality management role.</li>
<li>Strong leadership and interpersonal skills.</li>
<li>Excellent problem-solving and decision-making abilities.</li>
<li>Strong organizational and time management skills.</li>
<li>Proficiency in computer systems, including player tracking systems and Microsoft Office Suite.</li>
<li>Knowledge of gaming regulations and compliance requirements.</li>
<li>Ability to work flexible hours, including weekends and holidays.</li>
<li>Able to obtain and retain gaming license through the Augustine Gaming Commission</li>
</ul>
Qualifications/Education/Experience
<ul>
<li>Three years of supervisory/management experience, preferably in gaming </li>
<li>Five years of guest service experience </li>
<li>College degree</li>
<li>Must be able to successfully pass a pre-employment drug screen and background investigation</li>
</ul>
Physical Demands/Work Environment
<ul>
<li>Must be comfortable working in front of a computer as well as spending long periods of time on your feet on the casino floor</li>
<li>Must be able to lift and periodically carry up to 25 lbs.</li>
<li>Must be comfortable speaking in front of an audience</li>
</ul>
Note: This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position. If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.
 
Indian Preference Policy: Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates.
 
Equal Opportunity Employer: Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.

Guest Services Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Guest Service Associate – Job SummaryAs a Guest Service Associate, you’ll interact with guests and support daily restaurant operations by taking orders, serving food, maintaining cleanliness, and restocking supplies to ensure a welcoming and efficient environment. 
 Key Responsibilities
<ul>
<li>Greet guests with a friendly attitude and assist with food orders </li>
<li>Maintain knowledge of the menu and answer guest questions </li>
<li>Keep the dining area, patio, and restrooms clean and well-stocked </li>
<li>Follow proper food safety, hygiene, and cash handling procedures </li>
<li>Assist with restocking and cleaning tasks as needed </li>
<li>Support new team member training and follow company policies </li>
</ul>
Qualifications
<ul>
<li>Restaurant or retail experience preferred </li>
<li>Strong communication and basic math skills </li>
<li>Must be able to lift up to 30 lbs and stand for extended periods </li>
<li>Flexible availability, including nights, weekends, and holidays </li>
<li>Reliable transportation required </li>
</ul>
Work EnvironmentFast-paced restaurant setting with indoor and outdoor duties. Exposure to kitchen equipment, cleaning supplies, and varying temperatures. Must be able to work closely with a team and handle multiple tasks efficiently.
Requirements:

Guest Service Associate

<h3>Job Description</h3>
Job DescriptionDescription:
Job Posting: Public Area Attendant
 
About Us
 
 At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. 
 
Join our team of Experience Curators!
 
Concert Hospitality has an amazing opportunity as a Public Area Attendant.
 
About DoubleTree by Hilton Golf Resort Palm Springs
 
Elevated style, contemporary vibe, and an unbeatable setting at the foot of the San Jacinto Mountains. The new aesthetic is inspired by the desert landscape and features neutral colors, wood accents and splashes of color. With deluxe resort accommodations and unbeatable service, the DoubleTree Golf Resort Palm Springs is most scenic and relaxing resort experience in Palm Springs. The DoubleTree Golf Resort Palm Springs is the definition of VACATION with it’s stunning golf course and mountain views.
 
You should join our team if you believe...
 
· That cleanliness and attention to detail play a key role in creating an exceptional guest experience. 
· In joining an organization that values teamwork and supports your career growth. 
· That public spaces should always be welcoming, spotless, and well-maintained for guests.
 
You're a great fit for this role if you...
 
· Take pride in keeping lobbies, hallways, restrooms, and other public areas clean and inviting. Enjoy working behind the scenes to maintain the highest cleanliness standards. 
· Are proactive in spotting and addressing areas that need attention. 
· Thrive in a fast-paced environment and enjoy contributing to a positive guest experience.
 
We're excited to have you join us because...
 
· You have experience in housekeeping, custodial work, or a similar role. 
· You understand the importance of maintaining a pristine and welcoming atmosphere. 
· You're a team player who takes initiative and works efficiently.
 
Here's the Core of Concert Hospitality:
 
We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.
 
What else do YOU need to know…
 
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.
Requirements:

Public Area Attendant

<h3>Job Description</h3>
Job DescriptionDescription:
Job Posting: Front Desk Agent
 
About Us
 At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. 
 
Join our team of Experience Curators!
 
Concert Hospitality has an amazing opportunity as a Front Desk Agent.
 
About DoubleTree by Hilton Golf Resort Palm Springs
Elevated style, contemporary vibe, and an unbeatable setting at the foot of the San Jacinto Mountains. The new aesthetic is inspired by the desert landscape and features neutral colors, wood accents and splashes of color. With deluxe resort accommodations and unbeatable service, the DoubleTree Golf Resort Palm Springs is most scenic and relaxing resort experience in Palm Springs. The DoubleTree Golf Resort Palm Springs is the definition of VACATION with it’s stunning golf course and mountain views.
 
You should join our team if you believe...
· In creating a guest experience that engages all 5 senses.
· Have a positive, can-do attitude and take ownership of your success.
· Want to work for a company that values the little details and knows that every guest interaction counts.
· Love learning and exploring new ways to provide excellent service.
· Enjoy being part of a team that delivers personalized storytelling experiences to guests from the moment they arrive.
 
You're a great fit for this role if you love...
· Enjoy engaging with guests and creating memorable connections.
· Have a passion for delivering exceptional customer service.
· Thrive in a fast-paced environment where teamwork and collaboration are key.
· Love the satisfaction that comes from turning a guest interaction into a positive experience.
· Are comfortable with using hotel management systems and technology to streamline the guest experience.
 
We're excited to have you join us because...
· You bring a warm, welcoming attitude to every guest interaction.
· You’re an excellent communicator who can handle guest inquiries with ease and professionalism.
· You have a passion for hospitality and are eager to contribute to a great guest experience.
· You have experience with hotel systems or are eager to learn 
 
POSITION SUMMARY:
This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.
 
RESPONSIBILITIES:
· Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
· Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
· Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
· Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
· Accommodate room changes expediently.
· Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
· Acquaint guests with city attractions, community events and nearby areas of interest.
· Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
· Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
· Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
· Responsible for proper key control and other security measures.
· Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment. 
· Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
· Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
· Properly handle lost and found items.
· Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
· Report all maintenance issues for guest satisfaction.
· Report to work wearing the required uniform and meeting professional grooming standards. 
· Maintain confidentiality of all guests and hotel information
· Perform other duties as assigned.
· Actively participate in ongoing training.
 
KNOWLEDGE, SKILLS AND ABILITIES:
· Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
· Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact. 
· Ability to deal with guests when they are angry or upset.
· Professional appearance and demeanor. 
· Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
· Previous cashier experience/ Basic accounting skills.
· Ability to work quickly and thoroughly when under pressure.
· Knowledge of hotel facilities and features.
· Ability to attend to more than one task at a time.
· Ability to maintain excellent attendance and punctuality.
· Knowledge of the area and surrounding communities.
 
EXPERIENCE:
· Customer Service experience preferred.
 
Here's the Core of Concert Hospitality:
We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.
 
What else do YOU need to know…
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.
Requirements:

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionDescription:
Summary
The Guest Service Manager is responsible for overseeing the daily operations of the Player’s Club and ensuring exceptional guest service standards are maintained across all front-line casino employees. This role requires strong leadership, problem-solving, and interpersonal skills to effectively manage a team, resolve guest issues, and drive a positive guest experience.
 
Responsibilities
Guest Service Management:
<ul>
<li>Oversee the daily operations of the Player’s Club, including membership enrollment, point redemption, and tier benefits.</li>
<li>Manage and develop a team of Guest Service Representatives and Leads.</li>
<li>Ensure compliance with all regulatory requirements related to gaming and player tracking systems.</li>
<li>Analyze player data to identify trends and opportunities for targeted marketing campaigns.</li>
<li>Implement strategies to increase player engagement and loyalty.</li>
<li>Works closely with the marketing management and other key decision-making individuals to meet marketing and guest service objectives</li>
<li>Assists in development, implementation and execution of promotions, programs, and drawings </li>
<li>Work closely with all departments to execute marketing programs and deliver quality guest service</li>
</ul>
Guest Service Standards:
<ul>
<li>Establish and maintain high standards of GOLDEN service across all front-line casino employees.</li>
<li>Provide outstanding customer service in a timely manner to both guests and fellow team members</li>
<li>Ensure daily operations and experiences meet guest expectations</li>
<li>Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges</li>
<li>Conduct regular training sessions to ensure staff are knowledgeable about guest service protocols.</li>
<li>Monitor employee performance and provide coaching and feedback to improve service delivery.Resolve guest complaints and issues in a timely and professional manner.</li>
<li>Identify opportunities to enhance the guest experience and implement improvements.</li>
<li>Meets and greets players on the floor at special events and at promotions</li>
<li>Provides feedback to the marketing department on specific issues as they relate to the department and to the guests</li>
<li>Acts as liaison between guests and management as relates to the needs of guests' complaints and concerns</li>
</ul>
 
Team Leadership:
<ul>
<li>Recruit, hire, and train qualified team members.</li>
<li>Create and manage employee schedules to ensure adequate staffing levels.</li>
<li>Conduct performance reviews and provide feedback to team members.</li>
<li>Foster a positive and supportive work environment.</li>
<li>Motivate and inspire the team to achieve goals.</li>
<li>Builds unity and morale among casino staff, promoting enthusiasm and high standards of customer service by all employees.</li>
<li>Works closely with the Casino Hosts, Slot Department, Food &amp; Beverage Department, Facilities.</li>
</ul>
Requirements:
Skills/Abilities
<ul>
<li>Proven experience in a casino or hospitality management role.</li>
<li>Strong leadership and interpersonal skills.</li>
<li>Excellent problem-solving and decision-making abilities.</li>
<li>Strong organizational and time management skills.</li>
<li>Proficiency in computer systems, including player tracking systems and Microsoft Office Suite.</li>
<li>Knowledge of gaming regulations and compliance requirements.</li>
<li>Ability to work flexible hours, including weekends and holidays.</li>
<li>Able to obtain and retain gaming license through the Augustine Gaming Commission</li>
</ul>
Qualifications/Education/Experience
<ul>
<li>Three years of supervisory/management experience, preferably in gaming </li>
<li>Five years of guest service experience </li>
<li>College degree</li>
<li>Must be able to successfully pass a pre-employment drug screen and background investigation</li>
</ul>
Physical Demands/Work Environment
<ul>
<li>Must be comfortable working in front of a computer as well as spending long periods of time on your feet on the casino floor</li>
<li>Must be able to lift and periodically carry up to 25 lbs.</li>
<li>Must be comfortable speaking in front of an audience</li>
</ul>
Note
This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.
 
If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.
 
Indian Preference Policy
Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates.
 
Equal Opportunity Employer
Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.

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