Job Description
Job DescriptionDescription:
About Us: 4M Dental Implant Center is a leading provider of advanced dental implant solutions, dedicated to transforming smiles and improving lives. Our patient-focused approach and commitment to excellence set us apart as a trusted name in dental care.
We are seeking a highly organized, motivated, and personable Office Manager to oversee the daily operations of our office, ensuring smooth workflows, exceptional patient experiences, and an efficient workplace.
Key Responsibilities:
Office Operations Management:
- Oversee and manage daily office operations, ensuring efficiency and organization.
- Maintain office policies, procedures, and standards to ensure compliance with company guidelines and industry regulations.
- Manage office supplies and inventory, ensuring the clinic is fully stocked and operational.
Staff Supervision:
- Lead, motivate, and manage the administrative and support staff, fostering a collaborative and professional work environment.
- Schedule, train, and evaluate staff performance, providing feedback and addressing concerns as needed.
- Organize and manage staff meetings and coordinate schedules to optimize productivity.
Financial Oversight:
- Assist with budgeting, expense management, and financial reporting.
- Oversee billing, insurance claims, and patient accounts to ensure timely and accurate processing.
- Collaborate with the finance team to streamline office financial processes.
Patient Experience:
- Serve as the main point of contact for patient inquiries, complaints, and feedback.
- Ensure a welcoming and professional atmosphere for all patients and visitors.
- Implement processes to enhance patient satisfaction and address concerns effectively.
Technology and Records Management:
- Manage patient records and maintain confidentiality in compliance with HIPAA regulations.
- Oversee the scheduling system to maximize patient flow and operational efficiency.
Requirements:
- Education: Bachelor's degree in business administration, healthcare management, or a related field (preferred but not required).
- Experience: At least 3–5 years of experience in office management, preferably in a dental setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in office software (e.g., Microsoft Office, scheduling software, and electronic health records).
- Detail-oriented with exceptional organizational skills.
- Knowledge of dental terminology, billing, and insurance processes is a plus.