General Manager

Job Description

Job Description

General Manager - RV Resort

Location: Indio, CA

Job Type: Full-Time

About Us:

At WGP Property Management, a Three Pillar Company, we’re passionate about creating communities people are proud to call home. From great manufactured housing neighborhoods to welcoming RV parks and apartment communities, we make sure every resident feels valued and cared for.

Headquartered in Spring, Texas, we proudly manage 80 communities across 14 states, representing more than 7,400 homes — and growing!

At WGP Property Management, we live by our VALUES: Take action. Be thoughtful and thorough. Obligation to speak up. Strive to be better. One team. These values shape how we work, lead, and collaborate, driving our decisions, teamwork, and commitment to excellence. Our MISSION is clear and meaningful: To provide safe, reliable housing for our residents and safe, reliable returns for our investors. Guided by this mission and our core values, we work together to create communities where people feel at home and proud to belong.

Position Overview:

WGP is seeking a reliable, friendly, and hands-on General Manager to lead the day-to-day operations of one of our growing RV resort communities. As the face of the property, you’ll ensure smooth operations, a welcoming atmosphere for guests and residents, and a safe, well-maintained environment.

This leadership role is perfect for someone who takes pride in their work, enjoys creating a sense of community, and understands the balance between operational excellence and guest satisfaction. You’ll oversee financial management, staff and contractor coordination, guest services, and physical upkeep of the resort.

Key Responsibilities:

As General Manager, your responsibilities will include (but are not limited to):

Ensure Safety and Compliance

• Maintain a safe, clean, and code-compliant environment for guests and employees.
• Enforce park rules consistently and fairly.
• Stay up to date with and enforce OSHA safety standards and Federal Fair Housing regulations.
• Respond to emergencies and incidents professionally and promptly.
• Accurately track and report working hours, inspections, and compliance items.

Drive Revenue and Operational Efficiency

• Oversee all income sources: site rentals (daily/weekly/monthly), propane sales, laundry, Wi-Fi, and RV storage.
• Market and advertise available sites through online platforms and directories.
• Process guest applications and reservations in alignment with Fair Housing practices.
• Collect and deposit rents, track payments, and issue notices as needed.
• Read utility meters and manage monthly billing.
• Monitor expenses, obtain quotes, and implement cost-effective solutions.
• Think like an owner: look for ways to increase income and reduce waste.

Portfolio Optimization

• Ensure that community oversight is functioning effectively; the key opportunity lies in driving occupancy, optimizing pricing, and increasing yield across the portfolio.
• Conduct market analyses and competitive rate reviews to ensure pricing aligns with current demand.
• Implement dynamic rent and incentive strategies to accelerate lease-ups and reduce vacancies.
• Partner with the marketing team to maximize lead-to-lease conversion and ensure all available units are monetized efficiently.
• Track and analyze revenue performance to provide data-driven recommendations that minimize vacancy loss and increase NOI.
• Serve as a strategic driver of revenue performance, using analytics and pricing strategy to elevate occupancy and overall portfolio results.

Foster a Positive Resident and Guest Experience

• Build strong relationships with residents and guests to promote a respectful, welcoming community.
• Plan and coordinate community activities like cookouts, clean-up days, and social events.
• Communicate clearly through newsletters, announcements, and in-person interactions.
• Handle resident concerns promptly and fairly to maintain a pleasant environment.

Oversee Property Appearance and Maintenance

• Take pride in the property’s appearance—first impressions matter.
• Supervise landscaping, maintenance teams, and outside contractors.
• Ensure all work is performed to a high standard and in compliance with safety procedures.
• Step in when needed: if something’s broken, fix it; if it’s dirty, clean it.

What We’re Looking For:

Success in this role comes down to five key mindsets:

1. Own the Job – Take initiative, stay accountable, and follow through.

2. Be Humble – No task is too small or beneath you; lead by example.

3. Think and Act Like a Business Owner – Protect revenue, control costs, and make smart decisions.

4. Serve Your Customers – Treat residents with respect and care while enforcing rules fairly.

5. Show Pride Through Appearance – Keep your community clean, orderly, and welcoming at all times.

Your performance will be evaluated on how well you demonstrate these mindsets in your daily work.

Qualifications:

• Experience in hospitality, property management, customer service, or similar fields preferred
• Strong leadership, communication, and interpersonal skills
• Ability to solve problems independently and manage multiple priorities
• Familiarity with budgeting, financial oversight, and basic maintenance practices
• Understanding of Fair Housing laws and general property regulations (training available)
• Comfortable using computer systems and learning new platforms (Rent Manager a plus)
• Self-motivated, detail-oriented, and proactive with a strong work ethic
• Commitment to professionalism, integrity, and creating a great guest experience

Requirements:

• Experience in RV park, campground, or hospitality property management preferred
• Ability to use company-provided computers, property management software (Rent Manager or similar system), and related technology tools
• Valid driver’s license with a clean driving record and ability to safely operate a vehicle
• Reliable personal transportation with the ability to respond quickly to community needs or emergencies
• Comfortable working flexible hours, including weekends and holidays as required
• Physically able to walk the property daily, read utility meters, and work outdoors in various weather conditions
• Capable of performing light maintenance and upkeep tasks such as cleaning, painting, or basic repairs when needed
• Willingness to complete random drug testing as required, in compliance with all applicable Local, State, and Federal regulations
• Employment is contingent upon the successful completion of any lawfully permitted background check conducted after a conditional job offer, consistent with Local, State, Federal, and other applicable laws
• Must meet company standards for reliability and trust appropriate for a position of responsibility within a residential community

WGP Property Management is proud to be an Equal Opportunity Employer. We do not discriminate based on age, color, sex, disability, national origin, race, religion, veteran status, or any other protected characteristic, and we fully comply with all Local, State, and Federal employment laws, including “ban the box” and fair hiring requirements.

Benefits:

At WGP Property Management, we believe in taking care of our team just as we care for our communities. When you join us, you’ll enjoy:

• A positive, team-oriented work environment that reflects our Company Values
• Opportunities for career growth and advancement within the organization
• Paid holidays, paid time off (PTO), and paid sick leave to support work-life balance
• Comprehensive health insurance options, including medical, dental, vision
• Voluntary benefits available, including life insurance, Short-Term Disability (STD), Long-Term Disability (LTD), Legal Care Plan, Flexible Spending Account (FSA)
• 401(k) plan with company match to help you plan for the future