Medical Receptionist

Job Description

Job Description

• Greet patients and visitors warmly and professionally

• Answer incoming phone calls, respond to inquiries, and direct calls appropriately

• Schedule and confirm patient appointments

• Verify insurance information and collect co-pays or payments

• Check-in and check-out patients using electronic medical record (EMR) systems

• Maintain patient records, ensure accuracy, and protect confidentiality

• Assist with general administrative tasks such as faxing, scanning, and filing

• Communicate effectively with medical staff and assist in patient flow

• Handle patient concerns or complaints with empathy and escalate as needed

• Maintain cleanliness and organization of the reception area