Job Description
Job DescriptionWe are looking for a skilled Help Desk Analyst to join our team in Palm Desert, California, on a contract basis. This role is ideal for a tech-savvy individual with a strong background in troubleshooting and technical support. You will play a key part in ensuring smooth operations by resolving technical issues and providing exceptional service.
Responsibilities:
• Respond promptly to incoming service desk tickets, diagnosing and resolving technical issues efficiently.
• Provide support and troubleshooting assistance for Microsoft Windows environments, including Windows 10.
• Manage user accounts and permissions through Active Directory, ensuring security protocols are adhered to.
• Collaborate with team members to identify and implement solutions for recurring technical problems.
• Maintain detailed records of all support interactions, documenting resolutions and escalating complex issues when necessary.
• Assist with basic hardware and software installations and configurations.
• Educate users on best practices and preventive measures to minimize technical disruptions.
• Ensure timely communication with users about issue status and resolution timelines.
• Test and confirm the functionality of systems after troubleshooting to ensure seamless performance.• Proficiency in Active Directory for user account management and troubleshooting.
• Solid experience with Microsoft Windows 10 and related environments.
• Strong problem-solving skills with the ability to perform basic technical troubleshooting.
• Familiarity with service desk ticketing systems and processes.
• Excellent communication skills to interact effectively with users and team members.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Previous experience in a help desk or technical support role is preferred.
• Knowledge of hardware and software installation and configuration is a plus.