<h3>Job Description</h3>
Job DescriptionPrimary Accountability:&nbsp;The Shift Leader is responsible and accountable for all restaurant activities while on duty, in the absence of the General Manager and Manager. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The Shift Leader ensures all Crew Persons are performing their job responsibilities and meeting expectations in all areas of their job description. Essential Functions:&nbsp;The essential functions of the Shift Leader position are denoted below in the following key areas: TOTAL GUEST SATISFACTION&nbsp;Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.&nbsp; 
<ul>
<li>Takes necessary action to ensure all Guest receive “Six Dollar Service”; anticipates and exceeds the Guests needs; handles “special situations” and requests immediately in a positive manner that encourages Guest to return.&nbsp;</li>
<li>Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.&nbsp;</li>
<li>Consistently enforces and maintains all Carl’s Jr. QSC (Quality, Service and Cleanliness) standards.&nbsp;</li>
<li>Monitors and maintains proper staffing level and labor costs while ensuring high levels of QSC.&nbsp;</li>
<li>Observes employee attitudes; takes appropriate steps to create a friendly atmosphere for employees and Guests.&nbsp;</li>
<li>Suggests to Restaurant Management ways to improve Guest service. </li>
</ul>
TRAINING AND DEVELOPMENT&nbsp;Strives to improve the skills and performance of all Crew Persons. 
<ul>
<li>Effectively trains Crew Persons utilizing the existing training program.&nbsp;</li>
<li>Provides regular performance feedback to motivate and improve the performance of all Crew Persons.&nbsp;</li>
<li>Provides direction and supervision for Crew Persons to maintain high productivity and high crew morale.&nbsp;</li>
<li>Communicates employee work performance to the General Manager and appropriately addresses performance issues; maintains proper documentation of all disciplinary situations.&nbsp;</li>
<li>Makes an on-going effort to improve personal performance level. </li>
</ul>
SUPPORTS BUSINESS OBJECTIVES Supports efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. 
<ul>
<li>Makes sound business decisions quickly to ensure Guests receive service beyond their expectations.&nbsp;</li>
<li>Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.&nbsp;</li>
<li>Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management.&nbsp;</li>
<li>Supports the goals, decisions and directives of Restaurant Management. </li>
</ul>
POLICIES &amp; STANDARDS Complies with all Carl’s Jr. policies and procedures regarding business and personnel practices. 
<ul>
<li>Complies with and models all company policies standards, procedures and guidelines; enforces all in a fair and consistent manner.&nbsp;</li>
<li>Holds employees and self accountable for the methods and processes used to achieve results.&nbsp;</li>
<li>Role models and sets a positive example for the entire team in all aspects of business and personnel practices. </li>
</ul>
CARL’S JR. SHARED VALUES&nbsp;Models and encourages Carl’s Jr. shared values.&nbsp; 
<ul>
<li>Is completely focused on and driven by the Guest.&nbsp;</li>
<li>Is of high personal integrity and treats all employees with honesty, respect and dignity.&nbsp;</li>
<li>Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down and across the organization.&nbsp;</li>
<li>Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance. </li>
</ul>
Requirements:&nbsp; EDUCATION&nbsp;High school diploma or equivalent. Good verbal and written communication skills; is capable of communicating effectively with General Manager, customers and co-workers; bi-lingual skills a plus. EXPERIENCE&nbsp;Must have successfully completed the entire Crew Person Training Program requirements. Must be a minimum of 18 years of age. TRANSPORTATION &amp; INSURANCE&nbsp;Must have reliable personal transportation, a valid driver’s license and proof of insurance.&nbsp; ACCESSIBILITY&nbsp;&nbsp;Must have a telephone or other reliable method of communicating with the restaurant. Maintains an open door policy.&nbsp; HOURS&nbsp;Must be able and willing to work flexible hours including opening and closing shifts. Skills &amp; Abilities:&nbsp;Demonstrates and/or possesses the following:&nbsp; 
<ul>
<li>Basic knowledge of computers.</li>
<li>Organizational, planning and time management skills.&nbsp;</li>
<li>Team building skills.</li>
<li>Problem solving skills.&nbsp;</li>
<li>Ability to troubleshoot cash handling problems; good mathematics skills.&nbsp;</li>
<li>Excellence in performing the duties of all work stations and in completing assigned tasks and duties.&nbsp;</li>
<li>Ability to look at the restaurant operations (from a customer’s viewpoint).&nbsp;</li>
<li>Ability to take initiative. </li>
</ul>
Physical Abilities:&nbsp;Must be able to:&nbsp; 
<ul>
<li>Stand for long periods of time.&nbsp;</li>
<li>Bend and stoop.&nbsp;</li>
<li>Work around heat.&nbsp;</li>
<li>Work around others in close quarters.&nbsp;</li>
<li>Move throughout the restaurant and visually observe restaurant operations and employee work performance.&nbsp;</li>
<li>Lift 50 – 75 pounds.&nbsp;</li>
<li>Work with various cleaning products. </li>
</ul>
 We use eVerify to confirm U.S. Employment eligibility.

Shift Leader

<h3>Job Description</h3>
Job Description
Fun. Flexibility. Growth. Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all of these together is the difference between a good job and a great career. At Applebee's® you will discover a balance between work life and personal life, as well as amazing benefits for your health, future, family, and happiness.
 Work for the Largest Casual Dining Concept in the World...&nbsp;Right in Your Neighborhood!!&nbsp; By recognizing the importance of our people and investing in their future, Apple Core (Applebee's) is an outstanding Career Choice. We provide opportunities for growth, an engaged, inclusive culture, and a focus on personal and professional development has made us one of the top Applebee’s restaurant franchises in the nation! Looking for experienced and energetic restaurant managers! Bring your unique talents and drive to the table. Together we can achieve an exciting rewarding future for you and our team. To qualify as a Restaurant Manager, you must have: 
<ul>
<li>1-2 years’ experience in restaurant management</li>
<li>Proven leadership capabilities in the food and beverage industry</li>
<li>Excellent communication and decision-making skills as a restaurant manager</li>
<li>Thorough understanding of and a commitment to food safety standards</li>
<li>A real passion for exceptional guest service</li>
<li>
CA Food Handler’s Card within 30 days of employment
</li>
<li>
CA ABC Alcohol Server Certification within 30 days of employment
</li>
</ul>
 In addition to a career that will prove to be as satisfying as it is rewarding, we offer a competitive compensation and benefits package that includes: 
<ul>
<li>Medical/Dental/Vision/Prescription Coverage</li>
<li>401(k) Program • Short/Long Term Disability</li>
<li>Life Insurance • Achievable Bonus • Paid Time Off</li>
<li>5 Day Work Week • Dining Privileges</li>
<li>Applebee’s / Apple Core is an Equal Opportunity Employer</li>
</ul>

Service Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Summary
<ul>
<li>We are currently seeking an experienced cook to join our team. As a cook, you will be responsible for preparing and cooking various dishes according to our F&amp;B outlets' recipes and standards. Your role will be essential in ensuring that our customers have a memorable dining experience.</li>
</ul>
Responsibilities
<ul>
<li>Prepare and cook dishes according to our restaurant's recipes and standards</li>
<li>Ensure that all dishes are prepared in a timely manner</li>
<li>Maintain cleanliness and sanitation in the kitchen area</li>
<li>Ensure that all food items are stored properly</li>
<li>Collaborate with the kitchen team to ensure that all orders are prepared accurately</li>
<li>Monitor food supplies and communicate with the management team to ensure that all ingredients are in stock</li>
</ul>
Note
This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.
Requirements:
Qualifications/Education/Experience
<ul>
<li>Must have a valid Food Handlers Certification as a pre-requisite to being extended a job offer.</li>
<li>Must be able and willing to get a ServSafe Certification within 30 days of employment.</li>
<li>Proven experience as a cook.</li>
<li>Knowledge of cooking techniques and kitchen equipment.</li>
<li>Ability to work in a fast-paced environment.</li>
<li>Good communication skills.</li>
<li>Ability to work as part of a team.</li>
<li>High school diploma or equivalent.</li>
<li>Must be at least 18 years of age or older.</li>
</ul>
 
If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.
 
Indian Preference Policy
Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates.
 
Equal Opportunity Employer
Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.

Cook 3

<h3>Job Description</h3>
Job Description
Adecco is helping a local company in their search for an Outside Sales Representative in Coachella Valley, CA. Do you have a drive for success? Are you a people person? Then this may be the perfect opportunity for you to get your foot in the door with an awesome company! Pay Details: $26.66 per hour Schedules: Between 8 am-6 pm Location: Coachella Valley, CA Job Summary: You will be responsible for building relationships and trust with restaurant owners, gathering valuable insights about their businesses, and initiating the partnership process. Responsibilities:
<ul>
<li>
1. In-Person Visits (60%) - Conduct on-site visits to prospective restaurant partners in your assigned territory, initiating conversations and building relationships.
</li>
<li>
2. Meeting Setup (20%) - Engage with restaurant owners to schedule follow-up meetings with Account Executives or other representatives.
</li>
<li>
3. Information Gathering and Reporting (10%) - Collect detailed business information, such as ownership structure, delivery needs, and existing partnerships with competitors.
</li>
<li>
4. Follow-Up and Administrative Work (10%) Conduct follow-up calls or emails to confirm appointments and nurture leads generated through in-person visits.
</li>
</ul>
Qualifications:
<ul>
<li>
Proven 2+ years of experience, in a closing sales role or related experience
</li>
<li>
Degree preferred but not required with equivalent experience
</li>
<li>
Ability to travel, as you will travel to destination markets (at least 50% of the time) to meet with restaurant owners. Coachella Valley CA (Palm Springs, Yucca Valley, Cathedral City
</li>
<li>
Efficient and strategic mindset with inside and outside sales tactics to reach goals
</li>
</ul>
 What’s in this for you? 
<ul>
<li>
Pay rate $26.66 per hour. 
</li>
<li>
Weekly paycheck.
</li>
<li>
Opportunity to learn, grow and advance. 
</li>
<li>
Monday-Friday
</li>
<li>
Access to Adecco’s Aspire Academy with thousands of free upskilling courses
</li>
</ul>
If this sounds like the perfect position for you APPLY NOW for instant consideration for this Outside Sales Rep in Coachella Valley, CA! 
 Pay Details: $26.66 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.adecco.com/en-us/candidate-privacy" target="_blank">https://www.adecco.com/en-us/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

Outside Sales Representative

<h3>Job Description</h3>
Job DescriptionDescription:
Summary
<ul>
<li>We are seeking a friendly and efficient Beverage Server to join our team. As a Beverage Server, you will be responsible for providing exceptional customer service to casino guests while serving beverages and food. You will need to be able to work in a fast-paced environment and maintain a positive attitude.</li>
</ul>
Responsibilities
<ul>
<li>Greet guests and take their orders for food and beverages</li>
<li>Serve drinks and food to guests in a timely and friendly manner</li>
<li>Keep track of inventory and restock supplies as needed</li>
<li>Maintain a clean and organized work area</li>
<li>Handle cash and credit card transactions accurately</li>
<li>Ensure compliance with all health and safety regulations</li>
<li>Act with integrity, honesty and knowledge that promotes the culture and values of Augustine Casino</li>
<li>Maintain a calm demeanor during peak periods of a high volume casino while operating at the company standards</li>
<li>Create a positive work environment, greet each guest with a genuine greeting and serve each guest with professionalism, confidence and knowledge</li>
<li>Own each situation when handling a guest complaint</li>
<li>Ensure proper serving techniques and standards are being followed</li>
<li>Follow proper ID checking procedures of any guest who appears to be under the age of 30</li>
<li>Anticipate needs by evaluating supplies, inspecting equipment and reporting maintenance issues to management</li>
<li>Follow proper cash handling procedures and ensure all guest checks are generated accurately and paid for, contacting management right away to resolve any issues</li>
<li>Remain adaptable in a team-oriented environment to assisting others and fulfilling additional or other duties as needed</li>
</ul>
Note
This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.
Requirements:
Qualifications/Education/Experience
<ul>
<li>Must be at least 21 years of age</li>
<li>Must have a valid Food Handler Card and RBS certification as a pre-requisite to being extended a job offer and maintain valid certifications throughout the course of employment</li>
<li>Must successfully complete Title 31 training within the first 90 days of employment</li>
<li>Must be able to obtain and retain a valid Gaming License from Augustine Gaming Commission</li>
<li>1-2 years of experience working as a beverage server or food server in a high-volume restaurant, bar or casino is preferred</li>
<li>Bi-lingual in Spanish is highly preferred</li>
<li>Basic math skills is required</li>
<li>Excellent customer service skills is required</li>
<li>Must be able to work in a fast-paced environment</li>
<li>Strong communication and interpersonal skills is required</li>
<li>Must be able and willing to work a flexible schedule, including nights, weekends and holidays</li>
<li>Must be able to stand and walk for extended periods of time</li>
<li>This position may require overtime</li>
</ul>
If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.
 
Indian Preference Policy
Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates.
 
Equal Opportunity Employer
Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.

Beverage Server

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Line Cook Location: Palm Springs Surf Club – Palm Springs, CA Job Type: Full-Time / Part-Time Reports To: Executive Chef / Sous Chef Rate: $20-$22
 
Job Summary: Join the vibrant culinary team at Palm Springs Surf Club as a Line Cook! We're seeking a talented and enthusiastic individual to bring their culinary skills to our fast-paced, high-energy kitchen. You'll be responsible for preparing and cooking menu items to perfection, ensuring every dish meets our high standards of quality and presentation. Your role will be crucial in delivering an exceptional dining experience for our guests.
 
**Key Responsibilities:** 
- Prepare and cook menu items with precision and efficiency. 
- Ensure all food is prepared in compliance with health and safety regulations. 
- Maintain a clean and organized kitchen station. 
- Assist with prep work and stocking stations before and during service. 
- Collaborate with kitchen staff to ensure smooth operations. 
- Follow recipes, portion controls, and presentation specifications. 
- Handle kitchen equipment safely and responsibly. 
- Assist in receiving and properly storing kitchen inventory. 
- Adhere to all food safety and sanitation procedures. 
- Monitor food stock and place orders as needed. 
- Ensure proper storage and labeling of food items. 
- Perform other kitchen duties as assigned by the Executive Chef or Sous Chef. 
 
 
 
 
Requirements:
**Qualifications &amp; Skills:** 
- Previous experience as a Line Cook or Prep Cook in a fast-paced restaurant environment preferred. 
- Culinary school diploma or equivalent experience is a plus. 
- Ability to work efficiently under pressure and as part of a team. 
- Strong knowledge of cooking techniques and kitchen equipment. 
- Understanding of food safety and sanitation regulations. 
- Excellent communication and time management skills. 
- Flexibility to work evenings, weekends, and holidays as needed. 
- Ability to stand for extended periods and lift up to 50 lbs. 
- Strong attention to detail and commitment to quality. 
- Positive attitude and willingness to learn. 
 
Benefits:
PSSC recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
· Medical, Dental and Vision Insurance
· Paid Vacation and Sick Days
· Paid Parental Leave
· Company Paid Short - Term and Long-Term Disability Insurance
· PSSC Employee Perks and Discounts
 
The Palm Springs Surf Club is an equal opportunity employer and encourages individuals from all backgrounds to apply.

LINE COOK

<h3>Job Description</h3>
Job DescriptionDescription:
Position Overview
We’re looking for an enthusiastic, personable, and organized Host/Hostess to be the first point of contact for our guests. As a Host/Hostess, you will be the face of The Palm Springs Surf Club, responsible for greeting and seating guests, managing reservations, and ensuring a smooth flow of guests into the dining areas. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering top-tier customer service.
 
Key Responsibilities
<ul>
<li>Greet and Welcome Guests: Welcome all guests warmly, ensuring they feel valued and comfortable as they arrive.</li>
<li>Manage Reservations: Check reservation lists and manage the seating chart. Effectively communicate with guests regarding wait times and reservations.</li>
<li>Escort Guests to Tables: Guide guests to their tables in a friendly and professional manner while maintaining a smooth flow of guests to avoid congestion.</li>
<li>Maintain Waiting List: If the restaurant is full, manage the waitlist by providing accurate wait time estimates and notifying guests when their table is ready.</li>
<li>Answer Questions and Provide Information: Provide guests with information about the menu, specials, and club amenities.</li>
<li>Maintain a Clean and Organized Host Stand: Keep the host area clean, organized, and stocked with necessary materials such as menus, reservation logs, and seating charts.</li>
<li>Collaborate with Team Members: Communicate effectively with the kitchen and waitstaff to ensure a seamless dining experience for guests.</li>
<li>Assist with Guest Concerns: Address and resolve guest concerns or complaints with a positive and professional attitude, ensuring customer satisfaction.</li>
<li>Assist with Additional Tasks: Provide support during peak times, such as assisting servers, running food, or helping with drink orders, as needed.</li>
<li>Promote a Positive Atmosphere: Help create a welcoming and fun environment by maintaining a friendly and positive attitude, even during busy times.</li>
</ul>
 
 
 
Requirements:
Qualifications
 
Experience: Previous experience as a host/hostess or in customer service is preferred but not required.
Skills: Excellent communication and interpersonal skills.Strong organizational skills with the ability to handle multiple tasks at once.
Ability to work efficiently in a fast-paced environment.
Friendly, approachable, and professional demeanor.
Team player with a positive attitude.
 
Physical Requirements: Ability to stand for extended periods of time, walk, and carry light items (menus, supplies, etc.).
 
Availability: Must be able to work evenings, weekends, and holidays, as required by the venue’s schedule.
 
Perks and Benefits
Competitive hourly wage, plus tips.
Employee discounts on food and drinks.
Flexible scheduling with opportunities for overtime.
Access to staff events.
A fun, dynamic work environment at one of Palm Springs' most popular destinations.

REST HOST

<h3>Job Description</h3>
As an Artisan Club Food &amp; Beverage Guest Experience Manager, you will be part of the Cotino™, A Storyliving by Disney™ community team. This team is focused on delivering exceptional Disney experiences for our private club members and guests.&nbsp;Our Food &amp; Beverage Managers are committed to ensuring that our Cast Members feel safe, welcomed, and supported to deliver incredible and uncompromising Guest experiences.&nbsp;You will lead and support employees while equipping them with the knowledge and resources needed to perform their functions in a variety of service styles. You will oversee and orchestrate all aspects of the day-to-day operation, leading hourly employees and managing ongoing logistics, all while making informed decisions that will lead to personalized experiences for our members, taking into account the overarching goals of the business including service excellence and financial targets.&nbsp; These responsibilities span all aspects of Food &amp; Beverage including a full-service restaurant, beach bar, beach service, and other areas of catering.
This role will be onsite at Cotino™, A Storyliving by Disney™ community in Rancho Mirage, California and will report to the Artisan Club Operations Director.
Responsibilities:
<ul>
<li>Demonstrate a passion for food &amp; beverage service with an ability to exude genuine hospitality for a dynamic Guest audience that consists predominantly of individuals with a high level of repeat visitation</li>
<li>Provide daily leadership to Cast Members by reward and recognition, coaching, counseling, discipline and training and development</li>
<li>Mentor and develop team through development plans for future management</li>
<li>Observe working conditions to ensure adherence to Guest service standards, compliance standards and food safety/sanitation guidelines, seeking out opportunities for improvement</li>
<li>Lead by example to provide a positive work environment for the overall Food &amp; Beverage team</li>
<li>Work with partners to adapt and evolve operations to ensure efficient and seamless Guest and Cast experiences</li>
<li>Ensure Cast are current and compliant with all required training and certifications</li>
<li>Continue to look for ways to enhance the profitability of operations</li>
<li>Complete daily administrative paperwork and prepares operational reports as requested</li>
<li>Utilize systems and tools to achieve financial targets (Labor, Food Cost, Revenue)</li>
<li>Maintain appropriate staffing levels and schedules for a varied and diversified operation</li>
<li>Exhibit an understanding of the unique components that are inherent in a private club environment, managing the distinct relationships that are built as a result of ongoing repeat visitation, while setting appropriate expectations and levels of accountability amongst the team</li>
<li>Exhibit flexibility and knowledge of varied service styles, including event planning and execution</li>
<li>Support decisions to accomplish financial goals</li>
</ul>
Basic Qualifications:
<ul>
<li>Minimum of 2 years of leadership experience overseeing a food &amp; beverage operation with direct reports</li>
<li>Minimum of 2 years of relevant work experience in the hospitality business, preferably fine dining</li>
<li>Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost)</li>
<li>Receptiveness to lead a team independently in an operation with multiple line of business components including Food &amp; Beverage, Recreation and Concierge-style Guest Service &nbsp;</li>
<li>Innate creativity to seek solutions, while also anticipating opportunities</li>
<li>Ease incorporating and promoting change</li>
<li>Dedicated desire to motivate and mentor employees, with the ability to navigate and lead amidst constant change</li>
<li>Commitment to diversity, encouraging an inclusive work environment that supports workforce diversity and diverse perspectives</li>
<li>Proven excellent verbal and written communication skills</li>
<li>Ability to listen effectively and communicate verbally and in written form</li>
<li>Possess excellent interpersonal and organizational skills</li>
<li>Proven strong Guest Service orientation</li>
<li>Basic understanding of food sanitation</li>
<li>Available to commit to work any day of the week during any shift including weekends, nights and holidays</li>
<li>Valid CA Driver's License in good standing</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge of wine and spirits, including proficiency in wine and food pairings, cocktail creation, and industry trends</li>
<li>Experience working in a luxury resort or private club environment</li>
<li>Multi-lingual</li>
</ul>
Required Education:
<ul>
<li>High school diploma or equivalent</li>
</ul>
Preferred Education:
<ul>
<li>Bachelor's degree in Club, Restaurant, Hospitality Management or equivalent field experience</li>
</ul>
Our Benefits:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at <a href="https://jobs.disneycareers.com/benefits" target="_blank">https://jobs.disneycareers.com/benefits</a>
#DXMedia
#LI-AH3
 The hiring range for this position in Rancho Mirage, CA is $64,300 to $86,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Food & Beverage Guest Experience Manager (Cotino™)

<h3>Job Description</h3>
As an Artisan Club Member Services Guest Experience Manager you will be part of the Cotino™, A Storyliving by Disney™ community team. You will lead a team focused on delivering exceptional concierge-style service to our Artisan Club members.&nbsp;They will maintain a close, yet professional relationship with each Member to maximize and personalize the club experience. You will lead and support employees while equipping them with the knowledge and resources needed to perform their functions, creating a culture of personalized attention and “solve for yes”.
You will oversee and orchestrate all aspects of the day-to-day operation, leading hourly employees and managing ongoing logistics, all while making informed decisions that will lead to personalized experiences for our members, taking into account the overarching goals of the business including service excellence and financial targets.&nbsp; This role will be responsible for managing workload and ensuring that we have sufficient communication channels available to our Members, including in-person, phone calls, chat function, email, and potentially in-app messaging. Working across multiple teams will be critical to the success of the leader.
This role will be onsite at Cotino™, A Storyliving by Disney™ community in Rancho Mirage, California and will report to the Artisan Club Operations Director.
Responsibilities:
<ul>
<li>Demonstrate a passion for guest service with ability to exude genuine hospitality for a dynamic Guest audience consisting predominantly of individuals with a high level of repeat visitation</li>
<li>Oversee the day-to-day operation, make daily operational decisions that benefit Members, Cast Members and the demands of the business and respond, assess, investigate and resolve situations in a timely manner</li>
<li>Share regular updates with Cast to ensure they have the most accurate information about Club programs, events and guideline modifications.</li>
<li>Provide daily leadership to Cast Members by reward and recognition, coaching, counseling, discipline and training and development to ensure the service they are providing exceeds our Member’s expectations</li>
<li>Supervise daily staffing levels, forecast shift coverage needs based on demand and manage supplies, stock and operating expenses</li>
<li>Champion a culture of excellence, collaboration, diversity, and innovation.</li>
<li>Ensure timely follow-through and consistent application of policies and standards, balancing and satisfying high-priority, unique needs for Member bookings</li>
<li>Provide operational support for a calendar of revolving member events and work directly with Events, Recreation, Communications and other key partners to ensure timely and effective communication deployment</li>
<li>Exhibit an understanding of the unique components that are inherent in a private club environment, managing the distinct relationships that are built as a result of ongoing repeat visitation, while setting appropriate expectations and levels of accountability amongst the team</li>
<li>Conduct routine walks with facilities partners, maintenance and custodial vendors documenting challenges, actions and results</li>
<li>Support contracted and/or approved third party membership opportunities created for Artisan Club members through local businesses (e.g., local golf clubs, Town Center, or other approved concierge-style service relationships)</li>
</ul>
Basic Qualifications:
<ul>
<li>Minimum of 2 years of leadership experience in the Service Industry</li>
<li>Ability to maintain confidentiality</li>
<li>Ability to tackle unique scenarios while demonstrating composure</li>
<li>Ability to analyze complex Member requirements, including special planning</li>
<li>Ability to develop effective relationships and work as part of a team</li>
<li>Ability to be a creative problem solver, generate new innovative ideas.</li>
<li>Proficient in basic computer functions necessary to operate in a Windows environment and other technologies</li>
<li>Demonstrated excellent Guest service skills</li>
<li>Demonstrated strong verbal and written communication skills, as well as telephone etiquette skills</li>
<li>Understanding of the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)</li>
<li>Available to commit to work any day of the week during any shift including weekends, nights and holidays</li>
<li>Valid CA Driver’s License in good standing</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience working in a luxury resort or private club environment</li>
<li>Demonstrated knowledge of and passion for Disney Experiences products and services</li>
<li>Willingness to learn new applications and lines of businesses as necessary</li>
<li>Demonstrated ability to work independently</li>
<li>Demonstrated organizational and time management skills</li>
<li>Multi-lingual</li>
</ul>
Required Education:
<ul>
<li>High school diploma or equivalent required</li>
</ul>
Preferred Education:
<ul>
<li>Bachelor's degree in Club, Restaurant, Hospitality Management or equivalent field experience</li>
</ul>
Our Benefits:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at <a href="https://jobs.disneycareers.com/benefits" target="_blank">https://jobs.disneycareers.com/benefits</a>
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 The hiring range for this position in Rancho Mirage, CA is $71,000 to $95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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