<h3>Job Description</h3>
Job Description
Join Our Team as a Cook! 
About Us
TheCookIIIisa culinary expert with a passion for leadership and quality and is responsible for supervising food preparation across dining outlets. With strong leadership and culinary skills, this role ensures high-quality food and presentation standards. Problem-solving abilities and initiative are key in resolving issues efficiently in high-pressure environments. This role also involves working with financial information and ensuring compliance with food safety standards.
 KEY SKILLS/RESPONSIBILITIES
<ul>
<li>CulinaryExpertise: Supervise the preparation of food items, maintaining high standards of quality and presentation across all dining outlets. </li>
<li>LeadershipandSupervision:Leadandassistkitchenstaff,utilizingprevioussupervisoryexperiencetoensureefficientkitchenoperations.</li>
<li>Problem SolvingandInitiative: Anticipate needs, evaluate alternatives and solve problems efficiently in high-pressure situations. </li>
<li>CommunicationSkills: Clearlyconveyinformationandideas and effectively listen to and understand issues raised by co-workers and guests. </li>
<li>FinancialAcumen:Workwithfinancialinformationandbasicarithmeticfunctionstosupportkitchenoperations.</li>
<li>SafetyandCompliance:Ensurecompliancewithfoodsafetystandardsandmaintainacleanandsafeworkenvironment.</li>
</ul>
 EDUCATION &amp; EXPERIENCE
<ul>
<li>Atleast7yearsofrelatedprogressiveexperience,oraculinarygraduatewithatleast2yearsofprogressiveexperienceinahotelorrelatedfield.</li>
<li>FoodHandlersCertificationasrequired bystateregulations.</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: Marriott Autograph Collection The first new luxury hotel in Palm Desert in over 30 years. This boutique property is steps from upscale shopping, art galleries, restaurants, and nightlife on El Paseo. Experience one of Palm Desert's newest and most unique hotels. HOTEL PASEOs central location is ideal for exploring Palm Springs and the beautiful Coachella Valley. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And its this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.
 Application deadline for Colorado positions:

Hotel Paseo, Autograph Collection - Cook III

<h3>Job Description</h3>
Job Description
We are seeking an experienced Senior Fire Protection Engineer to join a dynamic, international firm specializing in fire safety code consulting and engineering. The company offers innovative solutions for fire protection and life safety across a wide range of sectors, including mass timber construction, commercial, residential, hospitality, mixed-use developments, and high-rise buildings, among others. This role provides the opportunity to lead technical projects, mentor engineers, and drive business development initiatives across offices in San Francisco, Los Angeles, Portland, or Seattle.
Key Responsibilities:
1. Technical Leadership
<ul>
<li>Lead engineering analyses and design work for fire safety and compliance.</li>
<li>Develop performance-based and prescriptive fire protection strategies and review technical documents.</li>
<li>Mentor and train junior engineers, providing regular feedback and guidance.</li>
</ul>
2. Business Development
<ul>
<li>Maintain and grow client relationships, ensuring high-quality service delivery.</li>
<li>Prepare proposals, negotiate contracts, and manage project scope, cost, and timelines.</li>
<li>Attend marketing meetings and identify new opportunities to expand the client base.</li>
</ul>
3. Project Management
<ul>
<li>Oversee small to large-scale projects, ensuring adherence to safety standards and client objectives.</li>
<li>Utilize advanced modeling tools (e.g., FDS, Pathfinder) and prepare comprehensive reports.</li>
<li>Conduct site inspections and coordinate with stakeholders to ensure compliance and client satisfaction.</li>
</ul>
4. Organizational Development
<ul>
<li>Contribute to the development of engineering standards and staff training programs.</li>
<li>Collaborate with leadership on strategic initiatives to enhance business performance.</li>
<li>Represent the company at industry events and cultivate professional networks.</li>
</ul>
Qualifications
<ul>
<li>Education: B.S. and M.S. in Fire Safety/Protection Engineering.</li>
<li>Experience: Minimum 5 years in fire protection engineering consulting.</li>
<li>Licensure: A PE license is strongly preferred, particularly in the California, Oregon or Washington state, or eligibility to obtain it.</li>
<li>Proficiency in fire safety design principles, modeling software, and regulatory compliance.</li>
<li>Strong leadership, communication, and project management skills.</li>
</ul>
Salary range: $130k-$180k, depending on experience and qualifications + performance bonus + sign-on bonus

Senior Fire Protection Engineer

<h3>Job Description</h3>
Job Description
As a Director of Front Office, you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 
QUALIFICATIONS:
<ul>
<li>Bachelors degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associates degree with at least 3 years of Front Office management experience is required.</li>
<li>Specific brand experience/OnQ (PMS property management) Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.</li>
</ul>
JOB RESPONSIBILITIES:
<ul>
<li>Directs and administers all Guest Services operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation</li>
<li>Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward</li>
<li>Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly</li>
<li>Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue</li>
<li>Implements and monitors all corporate marketing programs</li>
<li>Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events</li>
<li>Runs and completes daily reports, analyze data and make decisions based on data</li>
<li>Resolves guest issues and concerns to guest satisfaction</li>
<li>Recruits, interviews and trains associates</li>
<li>Participates in the Property Manager on Duty program.</li>
<li>Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.</li>
<li>Completes tasks or projects as assigned or as required.</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
 Application deadline for Colorado positions:

Ace Hotel & Swim Club Palm Springs - Director Front Office

<h3>Job Description</h3>
Job Description
The Director of Sales &amp; Marketing-Full Service has direct oversight of planning and managing the overall sales and marketing for a Full Service hotel. The intention is to achieve optimal occupancy, growth in existing accounts, and generating new business, all to maximize total revenue and meet/exceed hotel profit objectives. This role will oversee day-to-day operations of the hotel sales division including, but not limited to, direct sales efforts, follow-up, and proper sales administration and training. This role will ultimately recommend the sales forecast, marketing, advertising, sales plans, programs and annual budget for no more than one Full Service hotel; manages within approved plans and budgets. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 
QUALIFICATIONS:
<ul>
<li>At least 6 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of related experience.</li>
<li>Must have a valid drivers license in the applicable state.</li>
<li>Must possess highly developed verbal &amp; written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.</li>
<li>Must have thorough experience with professional selling skills: opening, probing, supporting, closing</li>
<li>Shows strong analytical skills and strategic vision in establishing appropriate sales deployment</li>
<li>Must be proficient in general computer knowledge especially Microsoft Office products</li>
<li>Must be able to work independently and simultaneously manage multiple tasks</li>
<li>Strong organization and presentation skills</li>
<li>Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability and ethnic backgrounds while solving complex problems and creating a productive sales team</li>
<li>Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession. </li>
<li>Must work well in stressful, high pressure situations; maintain composure and objectivity under pressure.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>
JOB RESPONSIBILITIES:
<ul>
<li>Coordinate all group, transient, and catering sales solicitations and bookings to maximize overall revenue.</li>
<li>Develop, recommend, implement and manage the division's annual budget and the advertising, public relations marketing and sales plans and programs for the hotel to maximize rate, occupancy and food &amp; beverage opportunities thus ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations. </li>
<li>Proactively conduct outside sales calls, conduct sales tours and entertain clients. </li>
<li>Understand the content reflected in contracts and how to negotiate terms therein. </li>
<li>Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.</li>
<li>Monitor production of all top accounts and evaluate trends within your market.</li>
<li>Adheres to Aimbridge Hospitalitys established regulations, company standards, sales standards and sales metrics related.</li>
<li>Comply with attainment of individual goals, as well as team goals and budgeted metrics.</li>
<li>Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue. </li>
<li>With input and guidance from the GM and/or Corporate HR, manage Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. </li>
<li>Supervise Catering &amp; Event Management Team (as applicable) to ensure that the Catering, Food &amp; Beverage, and Meeting Room rental budgets are met or exceeded.</li>
<li>Develop a full working knowledge of the operations and policies of the hotel, including Sales, Food and Beverage, Front Office and Reservations.</li>
<li>Maintain strong visibility in local community and industry organizations.</li>
<li>Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management, providing training on a rotational basis.</li>
<li>Maintains professional working relationship and promote open lines of communication relationships to achieve initiatives with respective marketing partner(s) and other internal departments (i.e. Second Wave, Aimbridge Digital, or Branded field marketing).</li>
<li>Travel on a weekly basis, as required. </li>
<li>Act, as directed, on behalf of the General Manager in his/her absence; performing any other duties, as requested by management.</li>
<li>Access to back of house areas of the hotel and sensitive information</li>
<li>Interact and occasionally have unsupervised contact with guests and/or colleagues</li>
<li>Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets</li>
<li>Drive safely on behalf of the company for business reasons</li>
<li>Maintain a high level of trust and responsibility</li>
<li>Represent the company with certain level of reputation and good character as well as exercise sound judgement</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: Marriott Autograph Collection The first new luxury hotel in Palm Desert in over 30 years. This boutique property is steps from upscale shopping, art galleries, restaurants, and nightlife on El Paseo. Experience one of Palm Desert's newest and most unique hotels. HOTEL PASEOs central location is ideal for exploring Palm Springs and the beautiful Coachella Valley. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And its this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.
 Application deadline for Colorado positions:

Hotel Paseo, Autograph Collection - Director Sales & Marketing

<h3>Job Description</h3>
Job Description
Desert Hot Springs newest upscale Resort &amp; Spa is now seeking an Experienced Retail Sales Associate. THE AZURE PALM HOT SPRINGS is an exciting and unique resort located in the Miracle Hill area of Desert Hot Springs on Hacienda Ave. The resort features 40 guest accommodations and 12 spa treatment rooms as well as a Cafe and Boutique. This is a special property, and we are looking for a talented Retail Sales Associate to provide exceptional service to our guests. The ideal candidates will be observant self-starters, excellent customer service skills and will be able to multitask throughout the day while paying careful attention to detail. Spa and hospitality experience is a big plus. Reliability and ability to maintain a professional demeanor in all matters is a must. We offer competitive wages, paid vacation, Health benefits after 90 days and starting in June 2022 retirement savings.
 
Qualifications/Responsibilities
<ul>
<li>Minimum of 1 year experience in retail or customer service</li>
<li>Cash handling</li>
<li>Ensure efficient processing of point of sale transactions</li>
<li>Must be at least 18 years old</li>
<li>Ability to lift, bend, kneel, climb, crawl and/or twist.</li>
<li>Ability to work flexible shifts, weekends and holidays as needed</li>
<li>Ability to communicate clearly with customers and associates in person and via e-mail and telephone.</li>
<li>Must be able to do a monthly inventory count, keep track of inventory and re-order items that are low in stock</li>
</ul>
 
We are looking forward to receiving your application. To stand out, please email <a href="mailto:christina@azurepalm.com" target="_blank">christina@azurepalm.com</a> or you may also call (760) 251-2000 to follow up on your application. Thank you, we look forward to meeting you.

Retail Sales Associate at Azure Palm Hot Springs Resort & Day Spa Oasis

<h3>Job Description</h3>
Job Description
The Licensed Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa's specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.
QUALIFICATIONS:
<ul>
<li>High School diploma or equivalent and/or experience (one year minimum) in a hotel or a related field preferred.</li>
<li>Must hold and maintain a State licensed massage therapist license and required insurance.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high pressure situations.</li>
<li>Must maintain composure and objectivity under pressure.</li>
</ul>
RESPONSIBILITIES:
<ul>
<li>Assesses clients' soft tissue condition, joint quality and function, muscle strength, and range of motion.</li>
<li>Reviews client medical histories and problems with stress or pain to determine appropriate methods of massage.</li>
<li>Develops and administers treatment plans based on individual client needs.</li>
<li>Integrates systematic manipulation of, or pressure on, muscles and soft tissue for therapeutic purposes.</li>
<li>Provides guidance and information regarding techniques for postural improvement and stretching, strengthening, relaxation, and/or rehabilitative exercises.</li>
<li>May consult with other healthcare professionals regarding treatment plans.</li>
<li>Approach all encounters with guests and Associates in a friendly, service oriented manner.</li>
<li>Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.</li>
<li>Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Greets and completes established procedures for arriving guests by beginning on time for the appointment and completing within the allotted time.</li>
<li>Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices. Effectively inform and educate our guests about specific wellness concerns. Handle guests' questions and concerns professionally and courteously.</li>
<li>Perform prep work, properly clean and restock room as required.</li>
<li>Address and resolve all customer issues in an efficient and effective manner.</li>
<li>Ensure all equipment is clean and in proper working condition.</li>
<li>Report any and all deficiencies to the appropriate manager.</li>
<li>Follow lost and found procedures in an efficient a timely manner.</li>
<li>Responsible for the achievement of departmental objectives and goals.</li>
<li>Maintain open communication with other departments.</li>
<li>Attend meetings as necessary.</li>
<li>Promote teamwork, Associate motivation, and morale.</li>
<li>Remain mindful of energy conservation.</li>
<li>Follow all safety and security regulations.</li>
<li>Maintain the confidentiality of the Hotel and its guests.</li>
<li>At all times, adhere to the policies and procedures of Aimbridge Hospitality</li>
<li>Uphold Hotel's commitment to superior service and hospitality</li>
<li>Practice safe work habits to ensure safety to guests, fellow Associate and self.</li>
<li>Handle all guest requests in a friendly, efficient and courteous manner.</li>
<li>At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.</li>
<li>Be familiar with Aimbridge Hospitality policies and house rules.</li>
<li>Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and other Associates.</li>
<li>Ensure treatment rooms and related areas are clean and well stocked. Inform management team when additional supplies are needed.</li>
<li>Provide assistance to other Associates and departments to contribute to the best overall performance of the department and the spa.</li>
<li>Perform any other duties as requested by management.</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
 Application deadline for Colorado positions:

Ace Hotel & Swim Club Palm Springs - Spa Massage Therapist

<h3>Job Description</h3>
As an Artisan Club Food &amp; Beverage Guest Experience Manager, you will be part of the Cotino™, A Storyliving by Disney™ community team. This team is focused on delivering exceptional Disney experiences for our private club members and guests.&nbsp;Our Food &amp; Beverage Managers are committed to ensuring that our Cast Members feel safe, welcomed, and supported to deliver incredible and uncompromising Guest experiences.&nbsp;You will lead and support employees while equipping them with the knowledge and resources needed to perform their functions in a variety of service styles. You will oversee and orchestrate all aspects of the day-to-day operation, leading hourly employees and managing ongoing logistics, all while making informed decisions that will lead to personalized experiences for our members, taking into account the overarching goals of the business including service excellence and financial targets.&nbsp; These responsibilities span all aspects of Food &amp; Beverage including a full-service restaurant, beach bar, beach service, and other areas of catering.
This role will be onsite at Cotino™, A Storyliving by Disney™ community in Rancho Mirage, California and will report to the Artisan Club Operations Director.
Responsibilities:
<ul>
<li>Demonstrate a passion for food &amp; beverage service with an ability to exude genuine hospitality for a dynamic Guest audience that consists predominantly of individuals with a high level of repeat visitation</li>
<li>Provide daily leadership to Cast Members by reward and recognition, coaching, counseling, discipline and training and development</li>
<li>Mentor and develop team through development plans for future management</li>
<li>Observe working conditions to ensure adherence to Guest service standards, compliance standards and food safety/sanitation guidelines, seeking out opportunities for improvement</li>
<li>Lead by example to provide a positive work environment for the overall Food &amp; Beverage team</li>
<li>Work with partners to adapt and evolve operations to ensure efficient and seamless Guest and Cast experiences</li>
<li>Ensure Cast are current and compliant with all required training and certifications</li>
<li>Continue to look for ways to enhance the profitability of operations</li>
<li>Complete daily administrative paperwork and prepares operational reports as requested</li>
<li>Utilize systems and tools to achieve financial targets (Labor, Food Cost, Revenue)</li>
<li>Maintain appropriate staffing levels and schedules for a varied and diversified operation</li>
<li>Exhibit an understanding of the unique components that are inherent in a private club environment, managing the distinct relationships that are built as a result of ongoing repeat visitation, while setting appropriate expectations and levels of accountability amongst the team</li>
<li>Exhibit flexibility and knowledge of varied service styles, including event planning and execution</li>
<li>Support decisions to accomplish financial goals</li>
</ul>
Basic Qualifications:
<ul>
<li>Minimum of 2 years of leadership experience overseeing a food &amp; beverage operation with direct reports</li>
<li>Minimum of 2 years of relevant work experience in the hospitality business, preferably fine dining</li>
<li>Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost)</li>
<li>Receptiveness to lead a team independently in an operation with multiple line of business components including Food &amp; Beverage, Recreation and Concierge-style Guest Service &nbsp;</li>
<li>Innate creativity to seek solutions, while also anticipating opportunities</li>
<li>Ease incorporating and promoting change</li>
<li>Dedicated desire to motivate and mentor employees, with the ability to navigate and lead amidst constant change</li>
<li>Commitment to diversity, encouraging an inclusive work environment that supports workforce diversity and diverse perspectives</li>
<li>Proven excellent verbal and written communication skills</li>
<li>Ability to listen effectively and communicate verbally and in written form</li>
<li>Possess excellent interpersonal and organizational skills</li>
<li>Proven strong Guest Service orientation</li>
<li>Basic understanding of food sanitation</li>
<li>Available to commit to work any day of the week during any shift including weekends, nights and holidays</li>
<li>Valid CA Driver's License in good standing</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge of wine and spirits, including proficiency in wine and food pairings, cocktail creation, and industry trends</li>
<li>Experience working in a luxury resort or private club environment</li>
<li>Multi-lingual</li>
</ul>
Required Education:
<ul>
<li>High school diploma or equivalent</li>
</ul>
Preferred Education:
<ul>
<li>Bachelor's degree in Club, Restaurant, Hospitality Management or equivalent field experience</li>
</ul>
Our Benefits:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at <a href="https://jobs.disneycareers.com/benefits" target="_blank">https://jobs.disneycareers.com/benefits</a>
#DXMedia
#LI-AH3
 The hiring range for this position in Rancho Mirage, CA is $64,300 to $86,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Food & Beverage Guest Experience Manager (Cotino™)

<h3>Job Description</h3>
As an Artisan Club Member Services Guest Experience Manager you will be part of the Cotino™, A Storyliving by Disney™ community team. You will lead a team focused on delivering exceptional concierge-style service to our Artisan Club members.&nbsp;They will maintain a close, yet professional relationship with each Member to maximize and personalize the club experience. You will lead and support employees while equipping them with the knowledge and resources needed to perform their functions, creating a culture of personalized attention and “solve for yes”.
You will oversee and orchestrate all aspects of the day-to-day operation, leading hourly employees and managing ongoing logistics, all while making informed decisions that will lead to personalized experiences for our members, taking into account the overarching goals of the business including service excellence and financial targets.&nbsp; This role will be responsible for managing workload and ensuring that we have sufficient communication channels available to our Members, including in-person, phone calls, chat function, email, and potentially in-app messaging. Working across multiple teams will be critical to the success of the leader.
This role will be onsite at Cotino™, A Storyliving by Disney™ community in Rancho Mirage, California and will report to the Artisan Club Operations Director.
Responsibilities:
<ul>
<li>Demonstrate a passion for guest service with ability to exude genuine hospitality for a dynamic Guest audience consisting predominantly of individuals with a high level of repeat visitation</li>
<li>Oversee the day-to-day operation, make daily operational decisions that benefit Members, Cast Members and the demands of the business and respond, assess, investigate and resolve situations in a timely manner</li>
<li>Share regular updates with Cast to ensure they have the most accurate information about Club programs, events and guideline modifications.</li>
<li>Provide daily leadership to Cast Members by reward and recognition, coaching, counseling, discipline and training and development to ensure the service they are providing exceeds our Member’s expectations</li>
<li>Supervise daily staffing levels, forecast shift coverage needs based on demand and manage supplies, stock and operating expenses</li>
<li>Champion a culture of excellence, collaboration, diversity, and innovation.</li>
<li>Ensure timely follow-through and consistent application of policies and standards, balancing and satisfying high-priority, unique needs for Member bookings</li>
<li>Provide operational support for a calendar of revolving member events and work directly with Events, Recreation, Communications and other key partners to ensure timely and effective communication deployment</li>
<li>Exhibit an understanding of the unique components that are inherent in a private club environment, managing the distinct relationships that are built as a result of ongoing repeat visitation, while setting appropriate expectations and levels of accountability amongst the team</li>
<li>Conduct routine walks with facilities partners, maintenance and custodial vendors documenting challenges, actions and results</li>
<li>Support contracted and/or approved third party membership opportunities created for Artisan Club members through local businesses (e.g., local golf clubs, Town Center, or other approved concierge-style service relationships)</li>
</ul>
Basic Qualifications:
<ul>
<li>Minimum of 2 years of leadership experience in the Service Industry</li>
<li>Ability to maintain confidentiality</li>
<li>Ability to tackle unique scenarios while demonstrating composure</li>
<li>Ability to analyze complex Member requirements, including special planning</li>
<li>Ability to develop effective relationships and work as part of a team</li>
<li>Ability to be a creative problem solver, generate new innovative ideas.</li>
<li>Proficient in basic computer functions necessary to operate in a Windows environment and other technologies</li>
<li>Demonstrated excellent Guest service skills</li>
<li>Demonstrated strong verbal and written communication skills, as well as telephone etiquette skills</li>
<li>Understanding of the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)</li>
<li>Available to commit to work any day of the week during any shift including weekends, nights and holidays</li>
<li>Valid CA Driver’s License in good standing</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience working in a luxury resort or private club environment</li>
<li>Demonstrated knowledge of and passion for Disney Experiences products and services</li>
<li>Willingness to learn new applications and lines of businesses as necessary</li>
<li>Demonstrated ability to work independently</li>
<li>Demonstrated organizational and time management skills</li>
<li>Multi-lingual</li>
</ul>
Required Education:
<ul>
<li>High school diploma or equivalent required</li>
</ul>
Preferred Education:
<ul>
<li>Bachelor's degree in Club, Restaurant, Hospitality Management or equivalent field experience</li>
</ul>
Our Benefits:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at <a href="https://jobs.disneycareers.com/benefits" target="_blank">https://jobs.disneycareers.com/benefits</a>
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 The hiring range for this position in Rancho Mirage, CA is $71,000 to $95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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