<h3>Job Description</h3>
Job DescriptionPrimary Accountability:&nbsp;The Crew Person is responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant. The Crew Person provides each Guest with a positive Guest service experience, prepares quality food products according to standards, and keeps the restaurant clean, pleasant and safe for all Guests and employees.&nbsp; Essential Functions:&nbsp;The essential functions of the Crew Person position are denoted below in the following key areas:&nbsp; TOTAL GUEST SATISFACTION:&nbsp;Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.&nbsp;
<ul>
<li>Follows all Carl’s Jr. Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive “Six Dollar Service.”&nbsp;</li>
<li>Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.&nbsp;</li>
<li>Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards.</li>
<li>Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees.</li>
</ul>
 TRAINING AND DEVELOPMENT:Strives to improve personal skills and performance level.&nbsp;
<ul>
<li>Follows the steps outlined in the Crew Person Training Program to learn new skills, duties and responsibilities and to improve personal performance level.&nbsp;</li>
<li>Communicates to immediate supervisor when additional training, guidance and practice is needed.&nbsp;</li>
<li>Understands how each job responsibility in the restaurant impacts the Guest customers, other employees and overall operations.&nbsp;</li>
<li>Keeps immediate supervisor informed of anything which might affect the Guests, other employees and overall restaurant operations.&nbsp;</li>
<li>Is performance oriented and driven; understands performance expectations and is aware of performance results.&nbsp;</li>
</ul>
 JOB EXPECTATIONS:&nbsp;&nbsp;Consistently meets job expectations to positively impact the sales and profits of the restaurant.&nbsp;
<ul>
<li>Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work.&nbsp;</li>
<li>Supports the goals, decisions and directives of Restaurant Management; performs additional duties and responsibilities as directed by Restaurant Management.&nbsp;</li>
<li>Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.</li>
</ul>
 POLICIES &amp; STANDARDS:
<ul>
<li>Follows and complies with all company policies standards s, procedures and guidelines.&nbsp;</li>
<li>Follows all Carl’s Jr. safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and Guests.&nbsp;</li>
<li>Holds self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.</li>
</ul>
 CARL’S JR. SHARED VALUES:
<ul>
<li>Models and encourages Carl’s Jr. shared values.&nbsp;</li>
<li>Is completely focused on and driven by the Guest.&nbsp;</li>
<li>Is of high personal integrity and treats all employees with honesty, respect and dignity.&nbsp;</li>
<li>Contributes to an environment of trust to ensure honest, open and direct communication.&nbsp;</li>
<li>Is performance oriented and driven; understands performance expectations and is aware of performance results.</li>
</ul>
Requirements:&nbsp; EDUCATION&nbsp;
<ul>
<li>Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests and co-workers; bi-lingual skills a plus.&nbsp;</li>
</ul>
EXPERIENCE
<ul>
<li>Must be a minimum of 16 years of age.&nbsp;</li>
</ul>
 TRANSPORTATION&nbsp;
<ul>
<li>Must have reliable transportation to work. ACCESSIBILITY Must have telephone or other reliable method of communicating with the restaurant. HOURS Must be able and willing to work flexible hours, possibly including opening and closing shifts.</li>
</ul>
Skills &amp; AbilitiesDemonstrates and/or possesses the following:&nbsp;
<ul>
<li>Ability to work with others (as a team).&nbsp;</li>
<li>Ability to comfortably interact with all Guests.&nbsp;</li>
<li>Ability to look at the restaurant operations (from a Guests viewpoint).&nbsp;</li>
<li>Ability to meet performance standards for assigned tasks and duties.&nbsp;</li>
<li>Ability to take initiative.&nbsp;</li>
<li>Problem solving skills.</li>
</ul>
Physical Abilities&nbsp;Must be able to:
<ul>
<li>Stand for long periods of time.&nbsp;</li>
<li>Bend and stoop.&nbsp;</li>
<li>Work around heat.&nbsp;</li>
<li>Work around others in close quarters.&nbsp;</li>
<li>Move throughout the restaurant to work specific stations or perform assigned tasks.&nbsp;</li>
<li>Able to lift 50 – 75 lbs. comfortably.&nbsp;</li>
<li>Work with various cleaning products.</li>
</ul>
 We use eVerify to confirm U.S. Employment eligibility.

Crew

<h3>Job Description</h3>
Job DescriptionPrimary Accountability:&nbsp;The Shift Leader is responsible and accountable for all restaurant activities while on duty, in the absence of the General Manager and Manager. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The Shift Leader ensures all Crew Persons are performing their job responsibilities and meeting expectations in all areas of their job description. Essential Functions:&nbsp;The essential functions of the Shift Leader position are denoted below in the following key areas: TOTAL GUEST SATISFACTION&nbsp;Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.&nbsp; 
<ul>
<li>Takes necessary action to ensure all Guest receive “Six Dollar Service”; anticipates and exceeds the Guests needs; handles “special situations” and requests immediately in a positive manner that encourages Guest to return.&nbsp;</li>
<li>Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.&nbsp;</li>
<li>Consistently enforces and maintains all Carl’s Jr. QSC (Quality, Service and Cleanliness) standards.&nbsp;</li>
<li>Monitors and maintains proper staffing level and labor costs while ensuring high levels of QSC.&nbsp;</li>
<li>Observes employee attitudes; takes appropriate steps to create a friendly atmosphere for employees and Guests.&nbsp;</li>
<li>Suggests to Restaurant Management ways to improve Guest service. </li>
</ul>
TRAINING AND DEVELOPMENT&nbsp;Strives to improve the skills and performance of all Crew Persons. 
<ul>
<li>Effectively trains Crew Persons utilizing the existing training program.&nbsp;</li>
<li>Provides regular performance feedback to motivate and improve the performance of all Crew Persons.&nbsp;</li>
<li>Provides direction and supervision for Crew Persons to maintain high productivity and high crew morale.&nbsp;</li>
<li>Communicates employee work performance to the General Manager and appropriately addresses performance issues; maintains proper documentation of all disciplinary situations.&nbsp;</li>
<li>Makes an on-going effort to improve personal performance level. </li>
</ul>
SUPPORTS BUSINESS OBJECTIVES Supports efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. 
<ul>
<li>Makes sound business decisions quickly to ensure Guests receive service beyond their expectations.&nbsp;</li>
<li>Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.&nbsp;</li>
<li>Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management.&nbsp;</li>
<li>Supports the goals, decisions and directives of Restaurant Management. </li>
</ul>
POLICIES &amp; STANDARDS Complies with all Carl’s Jr. policies and procedures regarding business and personnel practices. 
<ul>
<li>Complies with and models all company policies standards, procedures and guidelines; enforces all in a fair and consistent manner.&nbsp;</li>
<li>Holds employees and self accountable for the methods and processes used to achieve results.&nbsp;</li>
<li>Role models and sets a positive example for the entire team in all aspects of business and personnel practices. </li>
</ul>
CARL’S JR. SHARED VALUES&nbsp;Models and encourages Carl’s Jr. shared values.&nbsp; 
<ul>
<li>Is completely focused on and driven by the Guest.&nbsp;</li>
<li>Is of high personal integrity and treats all employees with honesty, respect and dignity.&nbsp;</li>
<li>Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down and across the organization.&nbsp;</li>
<li>Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance. </li>
</ul>
Requirements:&nbsp; EDUCATION&nbsp;High school diploma or equivalent. Good verbal and written communication skills; is capable of communicating effectively with General Manager, customers and co-workers; bi-lingual skills a plus. EXPERIENCE&nbsp;Must have successfully completed the entire Crew Person Training Program requirements. Must be a minimum of 18 years of age. TRANSPORTATION &amp; INSURANCE&nbsp;Must have reliable personal transportation, a valid driver’s license and proof of insurance.&nbsp; ACCESSIBILITY&nbsp;&nbsp;Must have a telephone or other reliable method of communicating with the restaurant. Maintains an open door policy.&nbsp; HOURS&nbsp;Must be able and willing to work flexible hours including opening and closing shifts. Skills &amp; Abilities:&nbsp;Demonstrates and/or possesses the following:&nbsp; 
<ul>
<li>Basic knowledge of computers.</li>
<li>Organizational, planning and time management skills.&nbsp;</li>
<li>Team building skills.</li>
<li>Problem solving skills.&nbsp;</li>
<li>Ability to troubleshoot cash handling problems; good mathematics skills.&nbsp;</li>
<li>Excellence in performing the duties of all work stations and in completing assigned tasks and duties.&nbsp;</li>
<li>Ability to look at the restaurant operations (from a customer’s viewpoint).&nbsp;</li>
<li>Ability to take initiative. </li>
</ul>
Physical Abilities:&nbsp;Must be able to:&nbsp; 
<ul>
<li>Stand for long periods of time.&nbsp;</li>
<li>Bend and stoop.&nbsp;</li>
<li>Work around heat.&nbsp;</li>
<li>Work around others in close quarters.&nbsp;</li>
<li>Move throughout the restaurant and visually observe restaurant operations and employee work performance.&nbsp;</li>
<li>Lift 50 – 75 pounds.&nbsp;</li>
<li>Work with various cleaning products. </li>
</ul>
 We use eVerify to confirm U.S. Employment eligibility.

Shift Leader

<h3>Job Description</h3>
Job DescriptionSalary: 
Job Summary:
 
The Food Server oversees Front of House operations and assists in the performance of their job duties such as responding to inquiries, resolving issues or concerns. The Food Server has the primary objective of driving the vision for company and customer standards. The Food Server is accountable for shaping and delivering the businesss production in order to drive the overall performance of the department. The Food Server balances company and customer demands with delivery and execution. The Food Server ensures that our products and services meet all necessary requirements before they reach the consumer. The Food Server is responsible for implementing quality assurance principles and practices throughout the company. Under the direction of the Food &amp; Beverage Manager, the Food Server is responsible for providing pleasant and efficient food and beverage service to guests. A Food Server is responsible for taking orders from restaurant patrons and delivering their food to them. Their duties include explaining the menu to their customers, communicating with kitchen staff and balancing dishes as they bring them to the appropriate table.
 
 
Duties/Responsibilities:
 
 Greeting and seating customers
 Taking food and beverage orders and accurately entering them into the ordering system
 Making menu item recommendations
 Communicating any food allergy or special nutrition needs to kitchen staff
 Ensuring all orders are filled quickly and accurately and that food is high quality
 Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
 Promptly addressing any customer service issues and referring to management if and when necessary
 Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
 Performing opening duties such as setting tables, polishing glasses, folding napkins, and replenishing condiments.
 Assisting management and hosts to meet, greet, and seat guests, and issuing them food and wine menus.
 Introducing yourself to guests and informing them of special offers and stock shortages before they select items off the menu.
 Ensuring beverages are served swiftly and replenished continuously.
 Ensuring accuracy when entering orders into the point of sale (POS) system.
 Following up on food and beverage orders with the back of house (BOH).
 Checking on guests to establish satisfaction with the product and overall experience, and providing management with feedback
 Accept customer payment
 Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
 Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
 Helps patrons select food and beverages by suggesting courses, explaining the chefs specialties, identifying appropriate beverage pairings, and answering food preparation questions.
 Transmits orders to bar and kitchen by recording patrons choices and identifying patrons special dietary needs and special requests.
 A team player with a positive attitude
 Quick and flexible learner
 Attention to detail
 Communication and collaboration skills
 Manage direct reports.
 Organize and review weekly progress.
 Flexibility and willingness to adapt to changes.
 Driven and self-motivated.
 Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
 Support the team on all integrations and proposals.
 Planning, designing, and executing projects.
 Strong attention to detail and problem-solving ability.
 Implement quality assurance standards and provide accurate feedback.
 Ensure performance, reliability, functionality, and compatibility is up to company standards.
 Patience and the ability to maintain a professional demeanor.
 Performs other related duties as assigned.
 Enforce and follow health and safety precautions.
 
Required Skills/Abilities:
 
 Understanding of quality standards and health &amp; safety regulations.
 Excellent verbal and written communication skills.
 Excellent interpersonal and customer service skills.
 Excellent sales and customer service skills.
 Excellent organizational skills and attention to detail.
 Excellent time management skills with a proven ability to meet deadlines.
 Strong analytical and problem-solving skills.
 Ability to prioritize tasks and to delegate them when appropriate.
 Ability to function well in a high-paced and at times stressful environment.
 Ability to frequently lift, move and/or push up to 50 pounds without assistance.
 Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.
 Constant standing and bending.
 Tasks will be performed using and in the proximity of coolers, stoves, and other hot equipment

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