<h3>Job Description</h3>
Job Description
As a Shift Leader, youre the one turning up the heat! Youll lead your team to ensure exceptional service and smooth operations during your shift. With your passion and attention to detail, youll create fire-grilled experiences that keep guests coming back while growing as a leader. Ready to ignite your flamin good career? Apply now!
POSITION PURPOSE:
The Shift Leader oversees the daily operations of the restaurant during assigned shifts and in the absence of the General Manager or Assistant Manager, ensuring exceptional customer experiences and that team members adhere to company standards. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.</li>
<li>Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards</li>
<li>Prioritize team members' tasks during shift. Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker, as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed.</li>
<li>Train and support team members on new products and operational procedures.</li>
<li>Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift. </li>
<li>Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner. </li>
</ul>
Education/Work Experience:
High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or must have 1 or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire. 
Whats in it for you?
<ul>
<li>Competitive pay</li>
<li>No overnight hours</li>
<li>Free meal during your shift</li>
<li>Employee discount on food</li>
<li>Excellent career growth potential (we promote from within)</li>
<li>Flexible Scheduling: Full-Time or Part-Time hours</li>
<li>Medical, Dental, and Vision Insurance*</li>
<li>401(K) Plan with match and immediate vesting (must be at least 21 to participate)</li>
<li>Paid vacation**</li>
<li>Paid sick time</li>
<li>Employee Assistance Program</li>
<li>Flexible spending accounts, Legal Insurance, and Pet Insurance*</li>
<li>Discounts on theme parks, movie tickets, sports events, hotels and more...</li>
</ul>
*Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.
**Eligibility begins after completing at least 12 months of employment, averaging 33 hours of work per week. 
Why work for us?
When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, its our people
Who set us ablaze. Youre the ones bringing the passion, ideas and energythe flavorwhether cooking in the restaurant or working in the support center. Thats why we take pride in providing a place where you can express, develop and belong all while enjoying a healthy balance. Here, fire-grilled chicken makes flamin good careers.

Shift Leader

<h3>Job Description</h3>
Job Description
At El Pollo Loco, passion is always on the menuand as a Service Team Member, you bring the flavor to life. Whether you're greeting guests with a smile, assembling craveable orders, or helping prep our fire-grilled favorites, youre the spark behind the scenes serving up unforgettable experiences. Ready to grow with us and ignite your flamin good career? Apply now!
POSITION PURPOSE:
The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.</li>
<li>Greet and assist customers with their orders in a friendly and helpful manner.</li>
<li>Continuously strive to meet or exceed customer expectations and satisfaction.</li>
<li>Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.</li>
<li>Process and assemble customer orders efficiently, ensuring accuracy and timeliness.</li>
<li>Use suggestive selling to complete the customer experience and increase sales.</li>
</ul>
Education/Work Experience:
Previous experience in customer service or food service is preferred but not required.
Whats in it for you?
<ul>
<li>Competitive pay</li>
<li>No overnight hours</li>
<li>Employee discount on food</li>
<li>Excellent career growth potential (we promote from within)</li>
<li>Flexible Schedule: Full-Time or Part-Time hours</li>
<li>Medical, Dental, and Vision Insurance*</li>
<li>Paid sick time</li>
<li>Employee Assistance Program</li>
<li>Flexible spending accounts, Legal Insurance, and Pet Insurance*</li>
<li>401(K) plan with match and immediate vesting (must be at least 21 to participate)</li>
<li>Discounts on theme parks, movie tickets, sports events, hotels and more...</li>
</ul>
*Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.
Why work for us?
When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, its our people
Who set us ablaze. Youre the ones bringing the passion, ideas and energythe flavorwhether cooking in the restaurant or working in the support center. Thats why we take pride in providing a place where you can express, develop and belong all while enjoying a healthy balance. Here, fire-grilled chicken makes flamin good careers.

Service Team Member

<h3>Job Description</h3>
Job Description
At El Pollo Loco, we dont just serve fire-grilled chicken we serve careers that bring the heat. As a Grill Master, youre not just cooking chicken; youre igniting the El Pollo Loco experience. Youll bring your passion, ideas, and energy to every order, following our flame-grilled standards to serve craveable flavors and unforgettable guest moments. Ready to ignite your flamin good career? Apply now and lets cook up some delicious chicken!
POSITION PURPOSE:
The Grill Master (Cook) creates "Best in Class" guest experience at El Pollo Loco by preparing grilled and hot food items, following precise Company standards for preparation and presentation.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Prepare, marinate, season, cook, stock and rotate chicken and other grilled proteins according to company standards. </li>
<li>Receive orders, cut cooked chicken, and arrange proteins for proper presentation on the plate or in the applicable packaging apparatus.</li>
<li>Monitor holding time for grilled proteins and take corrective actions when hold time expires or when product quality fails to meet company standards. </li>
<li>Maintain and ensure that all cooked proteins are at proper serving temperature. </li>
<li>Inspect chicken and other raw proteins for acceptable quality standards prior to marinating or grilling. </li>
<li>Clean and sanitize the entire work area including all equipment, tools, storage containers, grills and hoods. </li>
</ul>
Education/Work Experience:
Previous experience in customer service or food service is preferred but not required.
Whats in it for you?
<ul>
<li>Competitive pay</li>
<li>No overnight hours</li>
<li>Employee discount on food</li>
<li>Excellent career growth potential (we promote from within)</li>
<li>Flexible Schedule: Full-Time or Part-Time hours</li>
<li>Medical, Dental, and Vision Insurance*</li>
<li>Paid vacation**</li>
<li>Paid sick time</li>
<li>Employee Assistance Program</li>
<li>Flexible spending accounts, Legal Insurance, and Pet Insurance*</li>
<li>401(K) plan with match and immediate vesting (must be at least 21 to participate)</li>
<li>Discounts on theme parks, movie tickets, sports events, hotels and more...</li>
</ul>
*Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.
**Eligibility begins after completing at least 12 months of employment averaging 33 hours of work per week.
Why work for us?
When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, its our people
Who set us ablaze. Youre the ones bringing the passion, ideas and energythe flavorwhether cooking in the restaurant or working in the support center. Thats why we take pride in providing a place where you can express, develop and belong all while enjoying a healthy balance. Here, fire-grilled chicken makes flamin good careers.

Grill Master

<h3>Job Description</h3>
Job Description
As a General Manager, youll be the spark that keeps the flame alive, leading a passionate team, driving success, and ensuring every guest gets a taste of the Loco experience. Youll oversee all restaurant operations with a focus on quality, growth, and building a team thats as fired-up as you are. Ready to ignite your flamin good career?
POSITION PURPOSE:
The General Manager assumes full accountability for the comprehensive operations of an El Pollo Loco restaurant, encompassing all facets of the business. Leading initiatives aimed at providing an exceptional and consistent experience for both customers and team members, this position meticulously ensures adherence to all El Pollo Loco policies, procedures, and standards while striving to meet or exceed sales and profitability targets. Accountabilities include maintaining optimal staffing levels and fostering the professional growth of the restaurant team to effectively execute all operational objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Strategically manages, coaches, and recognizes team member performance to drive efficient and effective restaurant operations.</li>
<li>Executes and trains team on opening and closing procedures in alignment with El Pollo Loco policies, overseeing restaurant setup, food preparation, and cleaning processes.</li>
<li>Optimizes labor and workforce planning through effective and efficient team deployment and scheduling. Ensures staffing levels are aligned with anticipated sales volume in alignment with current labor modeling to uphold productivity and customer service standards while meeting labor hour targets.</li>
<li>Provides hands-on support by ensuring proper coverage of all restaurant workstations. May be required to provide backup support to cover team member breaks, as necessary.</li>
<li>Maintains focus on guest service and speed of service, ensuring achievement of company goals for timeliness. Educates team on restaurant operational efficiency metrics and ensures compliance with standards.</li>
<li>Schedules workforce ensuring labor hours are adequate to provide required level of service that is based on sales projections and labor hour guidelines. </li>
<li>Oversees hiring processes in the restaurant, from interviews, references, I-9 verification, and new hire orientations, ensuring all restaurant staffing requirements are effectively and compliantly achieved. </li>
</ul>
Education/Work Experience:
Must be at least 18 years old. High school diploma or equivalent (GED) preferred. Must be an EPL Assistant Manager or have the equivalent of 3 or more years of management experience, preferably in a restaurant environment. 
License/Certifications:
<ul>
<li>Possess and maintain a valid drivers license and a reliable vehicle that may be used for company business. </li>
<li>Must obtain Serve Safe Certification </li>
</ul>
Whats in it for you?
<ul>
<li>Competitive pay and quarterly bonuses</li>
<li>No overnight hours</li>
<li>Free meals during your shift</li>
<li>Employee discount on food</li>
<li>Excellent career growth potential (we promote from within)</li>
<li>Tuition reimbursement </li>
<li>Medical + Dental + Vision Insurance + Flexible Spending Account</li>
<li>Paid vacation</li>
<li>Paid sick time</li>
<li>401(K) Plan with match and immediate vesting (must be at least 21 to participate)</li>
<li>Employee Assistance Program</li>
<li>Life Insurance Legal Insurance, Long Term Disability Coverage and Pet Insurance</li>
<li>Discounts on theme parks, movie tickets, sports events, hotels and more...</li>
</ul>
Why work for us?
When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, its our people
Who set us ablaze. Youre the ones bringing the passion, ideas and energythe flavorwhether cooking in the restaurant or working in the support center. Thats why we take pride in providing a place where you can express, develop and belong all while enjoying a healthy balance. Here, fire-grilled chicken makes flamin good careers.

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