Job Description
Job DescriptionSalary: $71,000-$75,000
GENERAL DUTIES AND RESPONSIBILITIES:
All team members are expected to embody and uphold Boozehounds Pack Rules (Core Values):
- Unapologetically Us Represent Boozehounds spirit by being authentic, bold, and unapologetically yourself.
- Come Hell or High Water Take ownershipno excuses. Deliver on commitments no matter what.
- All-Inclusive Hospitality Put people first by ensuring every guest has a great time, every time.
- Protect the Brand Maintain our aesthetic and honor every detail that makes Boozehounds unique.
- Were Good Humans Work hard, keep your word, and always do the right thing.
These values are the foundation of every role at Boozehounds and guide how we work, interact with each other, and create memorable experiences for our guests.
- Foster a culture of teamwork by collaborating across departments, supporting fellow team members, and contributing to a smooth, unified guest experience.
- Consistently deliver outstanding hospitality by practicing our signature approaches as outlined in the Boozehounds Hospitality Guide.
- Be accountable for your job. Follow all S.O.P.s and steps of service every timeno exceptions.
- Be a creative problem solver: go above and beyond to ensure every guest leaves happy. Our goal is to make them want to come back!
- Attend all required team meetings and training sessions, showing up prepared and with a positive mindset.
- Arrive on time and follow your assigned schedule consistently.
- Keep safety top of mind at all times. Understand and follow all safety policies, including emergency procedures, food safety and health department regulations, and responsible alcohol service. Handle any safety issues immediately.
- Contribute to a positive, collaborative work environment by communicating respectfully and professionally with guests, teammates, and leadership.
- Take on additional responsibilities as requested by leadership.
DEPARTMENT HEAD DUTIES AND RESPONSIBILITIES:
- This position oversees the following departments:
- Bartenders, Barbacks, Bar Leads
Hiring & Staffing
- Execute all aspects of hiring within all assigned departments, including recruiting, posting job ads, interviewing, selection, and onboarding. GM to give final interview/approval whenever possible.
- Find the most qualified candidates by constantly interviewing and building a wait list. Hold open interviews and proactively meet with candidates as much as possible.
- When necessary, step in to interview hourly candidates for other departments and vice versa. Do not make hiring decisions for other department heads, but conduct a screener to see if the candidate could be a fit and then follow up with the department head.
- Follow all state and federal laws as well as Boozehounds hiring protocols.
Training & Development
- Ensure proper onboarding for all new hires, including HR paperwork, property knowledge, and welcoming introductions. Make them glad they chose to work at Boozehounds and ensure the new hire is aligned with our standards and expectations.
- Create, maintain, and keep digitally organized all department staff training materials including the hospitality guide, food and beverage descriptions, uniform guidelines, and steps of service. Update at least quarterly, in conjunction with the rest of the team.
- Create a training schedule for each new hire, ensuring they complete all modules of the training program and pass the final test. Utilize other managers to assist in training as needed.
- Hold an in-person team meeting and training a minimum of once every 6 months. Coordinate and communicate meetings with GM, other managers, and ownership. Meetings should be interesting, fun, and make the collective team better at their jobs.
Team Morale & Support
- Promote high morale across departments by using the Employee Relations budget to foster positivity, motivation, and appreciation.
- Appreciate team members through tangible and intangible means. Tangible means include treats, gifts, parties, time off, etc. Intangible means include words of appreciation, public recognition, constructive feedback and learning opportunities.
Performance Reviews
- Conduct regular performance reviews (frequency TBD) in partnership with the GM and ownership. Use official review templates and ensure timely completion. Submit final versions to HR for employee records.
Financial Oversight
- Review, code and submit invoices on time.
- Oversee accurate and timely completion of inventory procedures.
- Monitor and enforce all financial and inventory-related policies set by Boozehounds and ownership.
Compliance & HR Alignment
- Maintain a strong working knowledge of labor laws and HR protocols. Consult with HR and GM/Ownership on any concerns or disciplinary action.
- Ensure accurate payroll processing for your department.
- Ensure all team members comply with current labor regulations, company policies, and employee handbook standards.
- Confirm that employee files, job descriptions, and performance documentation for your team are always up to date.
- Support or lead hiring, termination, and corrective actions as neededwith proper documentation and in collaboration with HR and GM/Ownership. Terminations must have HR and ownership approval and involvement.
Scheduling & Labor Management
- Build department schedules that meet operational needs while staying within labor budget guidelines, taking into account community events, property events, holidays, time of year, and special circumstances.
- Review supervisor end-of-shift reports for any guest concerns or service opportunities that require follow-up or schedule adjustments.
SOPs & Operational Excellence
- Regularly review and enhance department checklists, standards, and SOPs. Review a minimum of once per quarter.
- Ensure knowledge of all areas of the restaurant is obtained including all positions, culture, property and menu knowledge, etc. You must know everything you expect your team to know.
- Maintain an organized drive with all current SOPs, forms, and training documents.
- Check and respond to emails in a timely manner (TBD). Reply got it or heard so the sender knows the message was received.
- Complete all assigned tasks at manager meetings and otherwise, by the given deadline. If deadline cannot be met, communicate with the assigner and negotiate a new deadline ASAP.
- Introduce new ideas to improve operations and keep the department creative and dynamic.
Work Authorization:
United States Citizen or Alien Authorized to work in the United States.
EEO statement:
Boozehounds LLC dba Boozehounds Palm Springs is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Boozehounds LLC dba Boozehounds Palm Springs makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above is an outline that is designed to provide an excellent understanding of the General Manager as an effective part of the team.
Boozehounds LLC dba Boozehounds Palm Springs reserves the right to modify this job description at any time.