Job Description
Job DescriptionSalary: $21-$23
WE ARE TITANIUM HEALTHCARE
Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just arent getting the medical care they need. Were on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.
Join us in our mission!
POSITION SUMMARY
The Community Health Worker (CHW) is a field-based member of the Enhanced Care Management team who has lived experience in the ECM patient community and serves as the bridge between the patient and the healthcare system. The CHW is responsible for helping patients and their families navigate and access community services, health care services, and adopt healthy behaviors.
WHERE YOULL WORK
This position is hybrid. The ideal candidate will work from home and travel as needed. Standard business hours are Monday through Friday from 8:00 am to 5:00 pm.
WHAT YOULL DO
- Provide support to patients who are difficult to engage and/or who have cultural or linguistic barriers to care via field-based contacts including accompaniment to appointments
- Assist the Registered Nurse Care Manager, Behavioral Health Care Manager and Care Coordinator in panel management by performing delegated activities as assigned
- Assist the Enhanced Care Management (ECM) team in engagement efforts of eligible patients in the clinic and within the community
- Assist patients on navigating the healthcare system and community resources
- Perform follow-ups by phone and in person with all eligible and enrolled ECM patients
- Help patients successfully participate in medical and/or behavioral health care and overcome barriers to care
- Update and provide information on patient barriers to the multi-disciplinary team and providers
- Engage with patients, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as motivational interviewing) and promotes collaboration between the patient and the medical/behavioral team
- Collaborate on patient care plans with ECM team members
- Participate in weekly systematic and ad hoc case reviews
- Consult with the RN Care Manager and/or the BH Care Manager before taking any action that is clinical in nature
- Accompany patients to office visits, as needed, and in the most accessible setting, within health plan guidelines
- Perform other duties and projects as assigned
WHO YOU ARE
- Fluent in English (written and verbal)
- Competent with computers, email, virtual platforms and Microsoft Office based programs
- Must have skills and resilience to tolerate a moderate level of change and development around new models of care and care management practices
- Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner
- Ability to identify problems and use logic and related information to develop and implement solutions
- Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
- Be able to consistently operate a computer and other office equipment such as a telephone, calculator, copy machine, and printer
- Must be able to remain in a stationary position 30% of the time
- Must be able to move around the office or community 70% of the time
- Frequently moving or carrying office equipment weighing up to 15 pounds across offices
- The ability to operate a vehicle and travel to meet with assigned members around the community, attend meetings and different office locations as required or requested
WHAT YOULL NEED
- High School Diploma
- Minimum 1 year of experience working in a community-based setting
- Current and valid drivers license
- Proof of auto insurance
- Distraction-free home workspace with a secure internet connection
NICE TO HAVES
- Bilingual in Spanish
- eClinical Works (ECW) experience a plus
- Experience working in an internal medicine clinic
- Care management experience
WHAT YOULL ENJOY
- Make an impact: an organization who cares about its employees, communities, and the future of healthcare
- Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
- Growth: opportunities to develop and grow your career with us
- Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
- Paid Time Off: 12 holidays and up to 3 weeks of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, and reproductive loss
- Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
- Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
- Flexible Spending, Health Savings & Dependent Care Accounts
- Life/AD&D insurance funded 100% by Titanium Healthcare
- Supplemental Short-Term Disability
- Employee Assistance Programs
- Protect your pet(s) with Pet Insurance
- 401(k) plan
EEO Statement
At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.
Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.