Job Description
Job DescriptionLocation: Sams Family Spa & RV Resort | RV Park Desert Hot Springs CA
Employment Type: Full-Time
Job Summary:
As the welcoming face of our RV Park/Spa Resort, you'll deliver exceptional guest service while managing front desk operations, sales, and administrative tasks. Your role ensures smooth check-ins/check-outs, handles reservations, promotes resort amenities, and maintains accurate records. We're seeking a customer-focused, organized professional who thrives in a fast-paced hospitality environment.
Responsibilities:
- Greet guests warmly and provide information about accommodations, amenities, and local attractions
- Process check-ins, check-outs, reservations, and cancellations efficiently
- Answer phone calls, emails, and in-person inquiries with accurate information
- Handle cash transactions, process payments, and maintain financial records
- Promote and upsell resort services, premium sites, spa packages, and activity programs
- Market seasonal passes, memberships, and special promotions to guests
- Maintain and update reservation systems and booking calendars
- Assist with inventory management of retail items, office supplies, and resort equipment
- Prepare daily reports, maintain guest records, and perform data entry tasks
- Coordinate with housekeeping and maintenance teams to address guest needs
- Help organize and promote resort events, activities, and special programs
- Enforce resort policies and maintain a safe, welcoming environment
- Resolve guest concerns promptly and professionally
- Perform light clerical duties and assist with special projects as needed
Qualifications:
- 1+ years experience in hospitality, retail, or customer service roles
- Previous experience in resorts, hotels, or RV parks preferred
- Proficiency with reservation systems and basic office software (MS Office)
- Strong cash handling and basic math skills
- Excellent communication and interpersonal abilities
- Sales-oriented mindset with upselling capabilities
- Ability to multitask in a fast-paced environment
- Flexible schedule including weekends and holidays