Job Description
Job DescriptionDescription:
Summary
- The Lead Housekeeper role maintains a thorough knowledge of the casino floor & all other service areas related and pertaining to routine cleaning, sanitization, adherence to all policy & procedures and safety regulations.
- Ability to effectively supervise his/or her shift and delegates job assignments as appropriate.
- Must possess knowledge of cleaning procedures & usage of all cleaning products.
- Lead Housekeeper understands housekeeping operations for a 24/7 business and that shifts assignments along with scheduling will change based on business needs.
- Lead Housekeeper maintains the utmost integrity, leads by example and delivers the highest caliber of GOLDEN Service Standards to all patrons & employees.
Responsibilities
- Lead housekeeper stands & walks for extended periods of time.
- Cleans between slot machines, removes debris from casino floor and discards all empty bottles.
- Responsible for ensuring all areas on his/or her shift are kept clean.
- Keep all slot chairs/table chairs clean in assigned area.
- Wipe down all slot machines, vacuums carpet prior to and after shampooing.
- Remove spots from mirrors, doors and walls located in assigned area.
- Ensures the cleaning of all bathrooms, maintains equipment, proper supplies are stocked and in an orderly manner as instructed by Housekeeping Management.
- Removes litter, trash and debris from Casino, parking lots, and sidewalks.
- Transports full bags of trash from depository locations.
- Directs housekeeping staff to ensure a high standard of cleanliness in all public areas and casino.
- Checking all casino and public areas, evaluating the performances of housekeeping staff, maintains housekeeping staff schedule to ensure area and shift coverage.
- Keeps in constant and open communication with the Housekeeping Supervisor.
- Reports emergency repairs or situations to Housekeeping Supervisor.
- Deals with guests in a friendly manner, providing service and information when possible; contacts the Housekeeping Supervisor.
- Makes sure all housekeeping conditions are being properly handled during shift.
Requirements:
Skills/Abilities
- Understand and comply with casino/management/departmental rules, regulations, policies, and procedures.
- Will keep lines of communication open and ensure the Casino and Tribal assets are properly maintained.
- Provide service that exceeds the expectations of guest service by anticipating and responding to guest/team member needs, measuring guest service, developing action plans to positively impact guest/team member satisfaction.
- Must work with team members in multiple situations, must have the ability take directions while using critical thinking.
- Understand Augustine Casino business model and understand the need to not be wasteful with supplies and tools.
- Demonstrate the ability and willingness to continually improve and understand that learning and training is ongoing.
- Build effective relationships with all others.
- Understand that a primary concern of the Housekeeping department is to provide safe practices. Demonstrates the ability to prioritize based on business needs.
Qualifications/Education/Experience
- Minimum two (2) years casino experience including experience in a supervisory capacity.
- Able to communicate clearly and effectively both orally and in writing.
- Able to plan, organize and delegate job duties.
- Able to assist the housekeeping supervisor by supporting the staff on the floor and making sure the duties are done efficiently and accurately.
- High school diploma or equivalent.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills
- Excellent verbal communication skills.
- Ability to lift 50 pounds or more and stand for extended periods of time.
- Availability to work flexible hours, including nights, weekends, and holidays.
- Computer Skills including Microsoft Outlook, and basic word and Excel.
- Self-starter with excellent organization, presentation, customer service, and communication skills.
Grave Shift**