Outside Sales Advisor

Service Corporation International

Rancho Mirage, CA 92270, USA

Published: 6/14/2022

Full Time

Job Description

Our associates celebrate lives. We celebrate our associates.

The California Prearrangement Advisors (CAPAA) play a pivotal role in generating sales through company-provided leads across various channels. The primary focus of CAPAAs involves in-person meetings with families and conducting preplanning seminars to discuss prearrangement options. CAPAAs also possess the capability to sell remotely when required, with the company providing necessary telecommunication platforms.

JOB RESPONSIBILITIES

Maintain a network of customers from Company-provided leads.
Builds and maintains a network of sources from which to identify new sales leads.
Communicates with customers to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
Demonstrates the functions and utility of products or services to customers based on their needs.
Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
Daily use of SalesForce or applicable CRM system.
Use of iPad to complete prearrangements electronically
Attend daily, weekly,monthly calls, training, call blocks, floor time in the office or home.
Report daily, weekly, monthly sales and appointments to Sales Manager.
Comply with industry compliance during the entire sales process.
Maintains and tracks activity levels to ensure productivity.
Remains flexible with schedule to achieve results; often works nights and weekends.
Other responsibilities as assigned.

Build Relationships with customers

Establishes and maintains strong business relationships with client families.
Responds to client inquiries in a timely, respectful, sensitive and professional manner.
Stays in touch with customers to ensure satisfaction.
Prepares for all appointments and performs all procedures with professionalism and attention to detail.
Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships.
Builds trust-based relationships to earn the right to ask for referrals.

Total Compensation: $85K to $100+ No cap on earnings potential - Full-time

MINIMUM Requirements

Education

High school education or equivalent.
1-2 years of college or equivalent experience, preferred.

Certification/License

Current state/province issued driver’s license with an acceptable driving record.
First 30 days of employment complete PAA Curriculum Certification Dignity University.
California Limited Life Individual Agent License

Experience

2-5 years of Business to Consumer, Inside Homes/Remote Sales experience (preferred but not required).
1-2 years of industry experience (preferred but not required).
3-5 years in transferable experience.

Knowledge, Skills, and Abilities

Exceptional level of professionalism.
Strong telephone, interpersonal, and communications skills.
High level of compassion and integrity.
Strong “one call/visit close” ability.
Must be able to multi-task, set priorities, and manage appointments.
Experience with in-home and/or seminar-based sales is preferred.
Proficient computer skills are required, with experience working on a tablet preferred.
Independent, self-reliant, and self-motivated.

Excellent Customer Service Skills.
Conveys information clearly and concisely in written and spoken communication.
Ability to work well in a team, as well as independently.
Resolves problems and provides solutions to customers in a timely manner.
Time management and organizational skills.
Must be comfortable giving sales presentations to our target market, which is
Comprised of seniors, typically 65 +.
Reliable transportation.
Own a cell phone.

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

Work indoors and outdoors during all seasons and weather conditions.
Limited amount of local and/or multiple location traveling.
Traveling to customer’s homes and local Business.
Business casual attire is required when in contact with customers.

Work Postures

Frequent, continuous periods of time standing.
Sitting continuously for many hours per day.
May required climbing stairs to access buildings frequently.

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, IPads, and phone usage.
Move, push and pull up to 25 lbs.
Driving to and from appointments.

Work Hours

This outside sales position may require varied work hours depending on customer needs.
Working beyond “standard” hours as the need arises.
Travel locally, with the distance varying depending on the market.

Postal Code: 92270

Category (Portal Searching): Sales

Job Location: US-CA - Rancho MirageCompany DescriptionLife’s not about a job, it’s about purpose.

Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?

We’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!

Our Sales Professionals enjoy:
•\tUnlimited Income Potential - with a competitive commissioned incentive package
•\tStability – a recession-resistant, human centered business
•\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.
•\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in-
class technology platforms
•\tOngoing training
•\tAdvancement opportunities
We think our CEO, Tom Ryan, says it best:
“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.”
BETTER HEALTH:
Wellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.
BETTER WEALTH:
We are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.
BETTER SELF:
We encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.
BETTER COMMUNITY:
Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.
Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
Note: Eligibility requirements apply.
SCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
For any difficulties with the application process, please reach out to SCI.jobs@sci-us.com.

Company Description

Life’s not about a job, it’s about purpose.\n\nDo you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?\n\nWe’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!\n\nOur Sales Professionals enjoy:\n•\tUnlimited Income Potential - with a competitive commissioned incentive package\n•\tStability – a recession-resistant, human centered business\n•\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.\n•\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in-\nclass technology platforms\n•\tOngoing training\n•\tAdvancement opportunities\nWe think our CEO, Tom Ryan, says it best:\n“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.” \nBETTER HEALTH:\nWellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.\nBETTER WEALTH:\nWe are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.\nBETTER SELF:\nWe encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.\nBETTER COMMUNITY:\nOur Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.\nCompensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)\nNote: Eligibility requirements apply.\nSCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.\nFor any difficulties with the application process, please reach out to SCI.jobs@sci-us.com.