Assistant Front Office Manager

Job Description

Job DescriptionAbout our Brand

That colorful hotel in the desert, The Saguaro is a good time. Its not that complicated. Theres plenty of sunshine, a buzzing pool scene and lots of local flavor.

We are seeking a dynamic Assistant Front Office Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Job Overview
Assistant Front Office Managers understand that the Front Office is a critical touch point in the hotel, and leadership skills and a natural ability to foster relationships is a must. AFOMs are responsible for juggling competing priorities, including assisting the Front Office Manager with scheduling, reporting, inventory, and budgeting. They manage all aspects of the Front Office areas which may include, but not limited to guest registration, bell services, reservation assistance, telephone services and guest experience responsibilities to ensure guest satisfaction and maximize hotel profitability. Fluid communication with other departments and superior service recovery are required to ensure both smooth operations and positive experiences for our guests.

The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of hotel policies, procedures and expectations.

Because of the fluctuating demands of the companys operation, it may necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

1. Greet every guest with a smile and maintain eye contact.
2. Must be courteous and gracious, always maintaining a professional demeanor.
3. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working.
4. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel.
5. Supervises daily front office functions to ensure courteous and professional guest service levels.
6. Resolve guest complaints in a satisfactory manner
7. Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
8. Assist in scheduling front office staff appropriately based on forecasted business levels.
9. Follow up with front office staff on daily shift and individual duties
10. Provide verbal instruction and guidance compliant with the companies policies and standards
11. Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
12. Responsible for maintaining front office/lobby appearance while on duty
13. Maintain proper collateral and supply inventory to support all appropriate front office activities
14. Coordinate relocation of guests when necessary
15. Maintain proper operation of all aspects of our property management system
16. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
17. Participate in scheduled departmental and administrative meetings as requested
18. Play an active role in recruitment, interviews, onboarding, and training
19. Play an active role in your departments development and engagement
20. Adhere to all standards of operations, policies and procedures, manuals, memos, and verbal instructions
21. Be familiar with all safety and emergency procedures including OSHA requirements.
22. Attend relevant meetings

Knowledge, Requirements and Skills

1. High School diploma or GED required
2. College education preferred
3. One year hotel experience in a leadership position preferred
4. Excellent reading, writing and oral proficiency in the English language
5. Excellent organizational skills
6. Excellent attention to detail
7. Ability to multitask
8. Excellent communication skills
9. Able to handle a large volume of guest interactions in an efficient and courteous manner.
10. Proficient in Microsoft Office, Opera, guest communication apps
11. Working well under pressure, requires being a team player

Working Conditions/Environment

1. The noise level in the work environment is usually moderate
2. The person having this responsibility may have to lift 50lbs on a daily basis
3. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
4. The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position
5. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.