Job Description
Job Description
Location: Rancho Mirage/La Quinta (one of two retail locations)
Compensation: Negotiable based on Experience
We are seeking a seasoned sales professional with furniture retail experience who excels at guiding customers through informed, confident purchase decisions. This role is ideal for someone who combines a low-pressure, consultative approach with disciplined, consistent follow-up and takes pride in being a trusted subject-matter expert.
You will represent our premium outdoor furniture brands in one of our Nevada showrooms and will own the customer experience from initial conversation through purchase and post-sale follow-up.
Key Responsibilities
- Guide customers through the buying process using an educational, consultative approach.
- Take ownership of each customer interaction from discovery through decision, follow-up and completion.
- Uncover customer needs related to space, design, lifestyle and budget, then recommend tailored solutions.
- Educate customers on product features, materials, construction, warranties, care and lead times.
- Execute consistent, timely follow-up with customers via phone, email and in person to support informed decision-making.
- Maintain organized customer notes and follow-up schedules to ensure no opportunities are missed.
- Build long-term relationships that generate repeat business and referrals.
- Develop and maintain expert-level product knowledge across our outdoor furniture collections.
- Consistently meet or exceed individual sales goals through service-driven selling.
- Accurately process transactions using POS systems and maintain cash-handling accuracy.
- Support showroom presentation, merchandising, and promotional displays.
- Monitor inventory levels and ensure products are properly stocked and presented.
Follow-Up Expectations (Core to This Role)
- Follow-up is viewed as professional service, not pressure.
- Successful candidates are proactive, organized and persistent in staying connected with customers.
- You are expected to track conversations, next steps and timelines until the customer reaches a decision.
- Strong follow-up is a key performance indicator and a major driver of success in this role.
Qualifications
- Proven furniture retail sales experience with measurable results.
- Demonstrated ability to guide customers through longer, considered purchase decisions.
- Strong consultative selling skills with a customer-first mindset.
- Excellent communication skills; professional, knowledgeable, and approachable.
- Highly disciplined follow-up habits and strong organizational skills.
- Self-motivated and accountable, with pride in delivering a complete customer experience.
- Ability to quickly learn product details and explain them clearly to customers.
- Ability to multitask and work independently in a showroom environment.
- Interior or exterior design knowledge is a plus.
- Proficiency in Microsoft 365 (Word, Excel, Outlook) is required.
- Strong overall computer literacy.
Additional Information
Prior outdoor furniture sales experience is preferred; comprehensive product training will be provided. This position includes a probationary period to ensure a strong mutual fit.
We are an equal opportunity employer and encourage veterans and recent college graduates with strong communication skills and sales aptitude to apply.
Company DescriptionFounded in 1981 with the opening of our first showroom, California Patio has grown into a leading outdoor furniture retailer in the Southern California market. Family owned and operated, with locations throughout California and Nevada, we offer an extensive selection of outdoor furniture and accessories ranging from simple to spectacular.
Our people are the true foundation of our success. Our knowledgeable and genuinely caring staff are committed to delivering an exceptional customer experience every day. Each team member works diligently to ensure every customer feels supported and confident in their purchase. We take great pride in our loyal, returning customers, which reflects the dedication and care our employees bring to everything they do. At California Patio, we treat every customer like family.
Company Description
Founded in 1981 with the opening of our first showroom, California Patio has grown into a leading outdoor furniture retailer in the Southern California market. Family owned and operated, with locations throughout California and Nevada, we offer an extensive selection of outdoor furniture and accessories ranging from simple to spectacular.\r\n\r\nOur people are the true foundation of our success. Our knowledgeable and genuinely caring staff are committed to delivering an exceptional customer experience every day. Each team member works diligently to ensure every customer feels supported and confident in their purchase. We take great pride in our loyal, returning customers, which reflects the dedication and care our employees bring to everything they do. At California Patio, we treat every customer like family.