Job Description
Job DescriptionWe are looking for a Customer Experience Specialist to join our team in Indian Wells, California. This contract position is ideal for individuals who excel in delivering exceptional customer service and possess a strong background in cash handling and retail environments. If you are organized, detail-oriented, and thrive in fast-paced settings, this role offers an exciting opportunity to make a meaningful impact.
Responsibilities:
• Deliver exceptional service by addressing customer inquiries via inbound calls in an attentive and efficient manner.
• Process various types of transactions, including cash handling, check cashing, and payment services, with accuracy.
• Maintain precise and organized records through data entry tasks while adhering to company policies.
• Actively listen to customers to understand their needs and provide tailored solutions.
• Resolve customer concerns promptly and effectively, ensuring satisfaction.
• Leverage CRM tools to track and manage customer interactions and service outcomes.
• Uphold compliance standards and ensure transactions align with company protocols.
• Collaborate with team members to improve processes and enhance overall customer experience.
• Apply retail and teller knowledge to support operational efficiency.
• Identify opportunities to enhance service delivery and recommend improvements.• Proven experience in roles involving cash handling, such as bank teller or retail cashier.
• Demonstrated ability to provide exceptional customer service in fast-paced environments.
• Familiarity with CRM systems and data entry processes.
• Strong attention to detail and accuracy in transaction processing.
• Excellent communication skills, both verbal and written, to effectively interact with customers.
• Ability to work independently while contributing to a team-oriented environment.
• Previous experience in retail or call center settings is highly desirable.
• Comfortable managing high-pressure situations and meeting tight deadlines.