The Desktop Technician I provides technical desktop support for Eisenhower Health computers and associated peripherals.
Reports to
Manager, Desktop and Mobility Services
Supervises
N/A
Ages of Patients
N/A
Blood Borne Pathogens
Minimal/No Potential
Qualifications
Education
Required: Associate's degree in IT related field or an additional one (1) year of applicable IT experience in lieu of associate's degree
Preferred: Bachelor's degree in an IT related field
Licensure/Certification
Required: Valid CA driver license; CompTIA A+, or equivalent, within six (6) months of hire/promotion
Experience
Required: One (1) year of experience as Desktop Technician or equivalent role or two (2) years of experience as a Desktop Technician or equivalent role in lieu of degree or completion of Desktop Technician rotation in EMC IT Apprentice program
Preferred: IT Service Desk experience in healthcare
Essential Responsibilities
Demonstrates compliance with the Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
Installs, configures, and maintains desktop computers, laptops, monitors, printers, mobile devices, and other peripheral devices. Encompasses the entire lifecycle of devices including proper retirement of equipment.
Active directory and group policy management for IT desktop objects, including workstations and auto-logon accounts.
Installs and configures operating systems, software applications, and drivers.
Provides basic troubleshooting and support for software/hardware related issues and perform repairs or replacements as necessary.
Responds to help desk tickets and inquiries from end-users regarding desktop hardware and software issues.
Provides initial diagnosis and resolution or escalates issues to Desktop Technician II support as necessary.
Assists in performing routine updates, patches, and maintenance tasks on desktop systems to ensure security and optimal performance.
Maintains accurate records of hardware and software inventory; Labels and stores equipment as needed.
Documents troubleshooting steps and resolutions for future reference.
Assists users with basic IT tasks and provide training on how to use hardware and software effectively.
Assists in troubleshooting basic network connectivity issues such as verifying cable connections and IP configurations.
Installs, troubleshoots, and maintains PC and client applications.
Maintains performance metrics for the role; closes 30 minimum tickets per week.
Advises Information Systems leadership of any issues that could relate to customer satisfaction.
Keeps all tools clean and in a secured (stored) environment when not in use.
Keeps desktop area neat and clean. This includes all storage areas, bench and personal space.
