This position is responsible for managing all aspects of patient scheduling in the Eisenhower Health Lucy Curci Cancer Center (LCCC) Clinics and ensuring all necessary documentation is in place prior to the office visit
The position is also responsible for ensuring that all patients are registered into the system with accurate insurance information
Reports to
Clinic Manager
Supervises
None
Ages of Patients
Adolescent
Adult
Geriatric
Blood Borne Pathogens
Minimal/ No Potential
Qualifications
Education
Preferred: Associate Degree or Diploma in Medical Office
Licensure/Certification
None
Experience
Required: Previous scheduling experience in healthcare setting (Front Desk/Surgery/OR), and/or experience with scheduling and customer service.
Preferred: Working knowledge of outpatient clinic scheduling
Essential Responsibilities
Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
Functions as a role model for organizational values.
Demonstrates extensive knowledge of and proficiency with Aria and Epic scheduling and communication tools.
Manages new patient intake and scheduling tasks for clinic (multiple providers), including data collection, outside medical record retrieval, document scanning, and patient communication to prepare for the initial clinic visit.
Confers with assigned provider on preliminary record review to verify appropriate timing of initial visit. Contacts patient to adjust appointment time as directed by the provider.
Collaborates with clinic support staff to ensure referral information is transmitted and completed timely prior to a patient's initial appointment. Coordinates with research staff for clinical trial evaluation as needed.
Reviews and manages assigned clinic referral work queues to ensure all referrals and appointments are linked correctly for scheduled appointments.
Coordinates distribution and scheduling of unassigned new patient referrals to appropriate clinic provider.
Reviews schedule in advance for incomplete items, including critical clinical information and authorizations.
Utilizes various reports to identify scheduling trends.
Manages automated scheduling technologies to communicate, confirm, and update scheduled patient visits.
Completes confirmation calls as needed in collaboration with clinic support staff.
Facilitates changes to the Epic clinic schedule, including blocking and unblocking provider schedules.
Identifies patients by using proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
Maintains Five Star Standards for patients, physicians and visitors. Assists in monitoring clinic readiness in The Joint Commission, California and Federal standards.
Cross-train to other job duties to be able to fill-in as needed.
