Job Description
Job Description
Pay Range: $18.00 – $22.00 per hour, based on experience and qualifications
Schedule: Full-time, Monday–Friday (occasional weekends may be required)
As a Customer Service Representative & Dispatcher at Aire Serv, you play a vital role in ensuring a seamless experience for our customers while supporting our internal operations. You’ll be the first point of contact for service requests, customer inquiries, and scheduling — all while embodying our company’s values of Respect, Integrity, and Customer Focus.
We’re looking for someone who is self-motivated, energetic, with a genuine desire to help people and a drive to deliver top-tier customer service. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
· Manage daily customer communications, both incoming and outgoing calls in a professional and courteous manner
· Scheduling appointments from calls and emails using Microsoft Outlooks
· Dispatch and follow up on daily job assignments for technicians and team members
· Perform marketing and sales functions to sell additional work and earn business
· Complete work orders, return customer calls and respond to customer complaints
· Maintain office services by organizing office operations and procedures and preparing and reviewing purchase orders.
· Perform other duties as needed which may include cross-training in related positions
· Ensuring service requests are logged into the Service Titan ERP system, and managing customer expectations by updating work order and appointment statuses
Job Requirements:
· 2+ years of relevant administrative experience
· Strong written and verbal communication skills
· Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail
· Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude
· Proficiency with Microsoft Office Suite (Excel, Word, Teams)
· Experience with Service Titan or similar ERP system is a plus
· HVAC industry knowledge is a bonus, but not required
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!