Job Description
Job Description
This position is responsible for the solicitation, building of relationships, pursuit and contracting of Group Sales events
Sales Tasks
- Makes outside maintenance, cold solicitation, new prospect calls and new lead follow up, as outlined in action plan.
- Responsible for qualifying all business to maximize profit potential.
- Keeping up-to-date and accurate Delphi notes and activities.
Reporting of Information:
- Updates 14-day arrival report with relevant groups for weekly update.
- Prepares group resumes and BEO’s in adherence with the distribution schedule.
- Responsible for the receipt and processing of all rooming lists, banquet event orders, deposits (required after the contract phase), pro formas and pre-payments.
- Conduct/assists with inter-departmental investigations on billing, client complaints and follow up as required.
Guest Service
- Handles all inquiries within one hour.
- Daily monitoring of correspondence to clients and other departments regarding bookings.
- Responsible for site inspections and inside appointments.
- Greets groups and has floor presence as needed.
- Responds to Bold chats.
- Confirms cut-off date, room block, meetings attendees, etc.
- Handles all group related activities from time of arrival to departure.
- On site contact for any needs or requests during program.
- Follow up on pre-arrival information; check in arrangements, billing procedures, changes and discrepancies, including post-departure questions.
- Process necessary paperwork on changes, cancellations and additions prior to arrival.
- Handles VIP reservations by tracing and confirming.
- Becomes thoroughly familiar with all clauses of clients contracts.
- Aggressively up sells clients hospitality suite requirements, VIP’s, Amenities, suites, banquet food and beverage and special requests
Team Supervision and Communication:
- Works closely with the Front Office supervisory staff to ensure smooth group arrival and delivery of services.
- Coordinates client group activities and needs with relevant departments.
- Performs any other related duties as determined by the Associate Director of Sales.
- Attends Resume, BEO and Sales meetings as scheduled.
Filing Tasks:
- Maintaining clean, accurate master files.
- Assist the Associate Director of Sales in recapping and cleaning out Delphi accounts.
- Maintain procedural paper flow, distribution and filing of contracts.
- Perform any other special tasks for a variety of events or annual projects.