Job Description
Job DescriptionLocation:
Palm Desert, CA 92211
Job Type:
Full-time
Overview:
Power of Fitness in Palm Desert is seeking a friendly, reliable, and service-oriented Customer Support Representative to assist members and guests with inquiries, membership services, and day-to-day support needs. This role is essential in ensuring every member receives a welcoming, professional, and positive experience from the moment they contact or visit the gym.
Key Responsibilities:
-
Greet and assist members and visitors in a professional and friendly manner.
-
Respond to inquiries via phone, email, text, or in-person.
-
Assist with membership sign-ups, renewals, upgrades, and cancellations.
-
Provide accurate information about gym services, class schedules, personal training, and promotions.
-
Process payments, update customer accounts, and handle billing questions.
-
Troubleshoot member issues and escalate concerns when necessary.
-
Maintain a clean and organized front desk area.
-
Support the team with administrative tasks such as filing, data entry, or appointment scheduling.
-
Ensure a high level of customer satisfaction by delivering exceptional service at all times.
Qualifications:
-
High school diploma or equivalent required.
-
Previous customer service experience preferred (fitness or hospitality a plus).
-
Strong communication and interpersonal skills.
-
Comfortable using computers, POS systems, and basic software tools.
-
Reliable, punctual, and able to work in a fast-paced environment.
-
Ability to multitask and stay organized.
-
Availability for evenings and weekends as needed.
Preferred Skills:
-
Bilingual (English/Spanish) is a strong plus.
-
Experience handling customer accounts or billing inquiries.
-
Familiarity with gym or membership-based environments.
Why Join Power of Fitness:
-
Energetic, health-focused work environment.
-
Opportunity to help members achieve their fitness goals.
-
Supportive team culture and room for growth.
-
Free or discounted gym membership benefits.